Benefits
These are the only 3 states that allow Domestic Partners as Dependents.
What are California, Oregon and Washington?
This is the typical percentage of premium costs an Associate pays when they are on COBRA.
What is 102%?
This is the communicated Annual Enrollment period for 2024.
What is 11/7/24 - 11/21/24
This is the type of document you need to verify a Life Event.
What is None?
True or False - When you have a caller on hold, you should check in every 4 minutes.
What is False?
These are the 2 Wellness Discounts THD offers to their Associates.
What are HLP and Tobacco Free?
This is the department that is responsible for approving LOAs.
What is the HR Service Center?
This is the correction/extended period for AE, though it will not be communicated until 11/21/24.
What is 11/22/24 - 11/25/24?
This is the only Life Event that an Associate can report outside the 30 day requirement and may still get it approved.
What is Divorce?
True or False - When a Death Event is reported, the CSR should process the LE right away to remove benefits.
What is False?
This is the vision plan that has a $0 premium for the Associate only if elected.
What is EyeMed Select $120?
This is when we should proactively offer a refund on anything.
What is Never?
This is grace period where the CSR can extend and process an Associate's enrollment, but no one is going to tell that to the Associate.
What is 11/25/24 - 12/31/24?
This is the Maximum number of days an Associate has to send in Dependent Verification documents.
What is 90?
This is when we should proactively offer an appeal.
What is Never?
This was the maximum contribution an Associate could make to their DCFSA plan in 2024.
What is $5,000.00?
This is the number of days an Associate has to pay all Direct Bill cost when approved for a Payment Plan,
What is 60?
These are the benefits that will not show up during the Annual Enrollment flow process but will be visible on the confirmation page.
What are EAP and State STD?
This is how a CSR will handle an Associate's request to remove a person from their account.
What is make sure they are not covered by benefits nor a beneficiary then send a case to the AT?
This is what needs to happen before we can remove a QMCSO indicator from a Dependent.
What is get an order from the court?
This is the code bswift will send to Carriers if the Associate's gender designation is not in our system.
What is "U"?
This is the indicator that will have a Y in it if the Associate is on a Payment Plan.
What is Do Not Drop Indicator?
This is when an Associate who is keeping their existing Anthem medical plan can expect to receive their new ID cards.
When is Never?
These are the 3 ways an Associate will get their enrollment confirmation statement.
What are view in portal, mail and email?
This was the last day that Associates had to submit documentation for the 2024 Spouse Audit.
What is 1/26/2024?