Goals
Exam Capture goal
80%
How long should we wait before greeting a customer
immediately
Tool that we use to keep track of payroll
What is a payroll calculator?
What are our Philanthropic Programs NVI supports?
NVI cares / NVI gives back
What is our current intro promotion?
69.95/99.5/129.95
FDT/Club
50%/80%
What is our mission?
Our mission is to help people by making quality eyecare and eyewear more affordable and accessible
Who can access the payroll calculator?
GM
How far out should we schedule for an NVI cares patient?
Schedule appointments 2 weeks in advance
If customer finds a better price for contacts, what can do to help this customer?
price matching
What report can we use to calculate missed opportunities
Production Report
Vision
How do you calculate NPS?
+1 promoter
0 neutral
-1 detractor
divided by total surveys
What is our goal for donations?
20%
What can we do if we cannot find a customer's insurance at check-in?
Send them back for pre-testing
NPS goal for brand/ district
What is 55? 70?
Passion for people
Committed to community
Results done right
Be your best self
What are the categories of NPS?
Shop/exam/disp
NVI cares goal as a company
2 million dollars
What can we do if customer comes in more than 10 minutes late and the store is booked for the rest of the day?
Reschedule/overflow/book in a sister store
How do we uncover conversion opportunities at an associate level?
Doctor fee report
What are the three main brand goals this year?
(Kick-off meeting)
1 more in 24
ownership
creating yes
How many questions for each category in the NPS survey?
EXAM is 5
Shop is 6
Dispense is 3
Who is in charge of the DEI program?
Tracy Scott
When should I mention google reviews?
at sale, at dispense, doctor