DATA
Fix flow would you use if a customer is reporting issues with the hotspot on their phone?
What is SMHS: Dropped/Slow/No Web
Profile status that indicates the eSIM profile is linked to a MSISDN but not downloaded or installed on a device
What is RELEASED
What a business customer that uses Account Hub clicks on in T-Life to manage their gateway AFTER clicking Explore the App
What is Locate > Things
Name of the document used for Verification processes
What is Business & Government account verification: Business TEX
Where you find the tool to verify our roaming partners in a country
What is Atlas > Toolbox – Roaming Partners Tool
Website/app do we ask the customer to use to complete a speed test
What is OOKLA or speedtest.net
The number of digits in an EID
What is 32
What to do if a verified customer asks for their Static IP address
What is complete the static ip workflow template in TEAMS
Name of the document that includes a link to the engineering tools SABLE and EPC
What is TFB TECH Engineering Tools Troubleshooting: Messaging
Where you go to verify the APN
What is Troubleshooting > Tech Tools > HLR
Required Data SOC for the Experience More for Business plan
What is B25D100T2
Tool we use to see the status of an eSIM
What is the SIM/eSIM Support Tool
Where to go to add the Productivity Filtering SOC
What is SAMSON
Name of the document we use with Wholesale Calls
What is Wholesale customer support & call handling
Where you go in ATLAS to udpate a pSIM
What is Devices > update pSIM/eSIM
What needs to happen on a tower in order for deprioritization to occur
What is Congestion
What the customer should be connected to when activating an eSIM
What is WiFi
APN a customer with static IP should have
What is B2B.static
Name of the document that tells us what a customer should dial on their phone to TURN OFF UNconditional Call forwarding
What is USSD codes and self-service codes
Three places you memo when making an OUTBOUND call to a customer on a ticket
What is Atlas ticket, Atlas memos and Salesforce
Where we see if a customer is deprioritized in ATLAS
What is Troubleshooting > Account > Data Usage
What you would do if a SIM status is showing AGING in the SIM/eSIM Support Tool
What is Choose Actions > Change to available
A customer who cannot update their 2.4ghz and 5ghz settings, should first click on this in the Inseego GUI
What is Disable MLO setting
Name of the document that helps us explain how a customer can set up user permissions in Account Hub
What is Account Hub User Management
Tool we use to see what short codes a customer may have blocked
What is the Third Party Content Delivery Tool