General
This is what BTS stands for
What is Bloomberg Technical Support?
This is the information you provide to BTS when escalating to them if client is receiving the message: "Bloomberg encountered an error that caused installation to fail"
What is client's internet access, software version, login location?
This function shows if a serial number is Remote/Virtual, Computer Specs, Uptime, Terminal Version, and computer version
What is CDC <GO> (Center for Diagnosing Crashes)?
This is the office and floor BTS is located
What is the 8th Floor at 120 Park Ave office?
This is when the client would like for a Terminal Serial Number to connect to Internet as well as Private IP on a laptop
What is Dual Connect?
This function shows if connection from Terminal to Bloomberg Servers are validating
What is TDIR <GO>?
This was BTS' previous department name
What is IS (Implementation Specialists)?
This is the Office Tools add-in to export Bloomberg API data into Excel to perform calculations and analysis using Bloomberg formulas and features
What is Desktop API (Application Programming Interface)?
This is the function to check Router IDs & Router Groups
What is NMS R <GO>?
This is what SME stands for
What is Subject Matter Expert?
This is the BTS Call Bucket
What is Bucket 381?
This is the function to check if Terminal disconnects/crashes
What is TRKT H SN<GO>?
This is one of the BTS SME
Who is Michael Chan, Erik Espenberg, or Joao Parmegiani?
This is the BTS ADSK bucket
What is Bucket 137?
This function show router outages
What is SWDR <GO>?