Name That Service
This service helps assess needs and coordinate the Member’s overall housing-support process.
What is Specialized Case Management?
Specialized Case Management helps organize the Member’s housing needs, services, and next steps.
The starting point of the HSS journey, when needs and circumstances are first reviewed.
What is assessment and coordination, Specialized Case Management, FindHelp referral?
The Member journey begins by understanding the Member’s housing situation, needs, risks, and goals.
The form that tells us what HSS service the provider is requesting.
What is the Prior Authorization Request, or PAR?
The PAR is the provider’s formal request for a specific HSS service.
This assessment document helps describe the Member’s housing circumstances, needs, and potential eligibility factors.
What is the UHAT, or Unified Housing Assessment Tool?
The UHAT helps establish the Member’s housing circumstances and the needs that may support HSS eligibility.
The primary system where the HSS authorization record and decision documentation are maintained.
What is TruCare?
TruCare is the system of record for the authorization, supporting documentation, actions, and final decision.
This service helps a Member search for housing, complete applications, work with landlords, and prepare to move.
What is Housing Transition Supports?
Transition Supports focuses on the work needed before a Member moves into permanent housing.
Complete this Member journey: Specialized Case Management, Housing Transition Supports, Housing-Related Deposit, and then this service.
What are Housing Sustainment Services?
The four services follow the Member from assessment through housing placement and ongoing housing stability.
This document controls which service, dates, units, amount, and provider should be entered into the authorization shell.
What is the PAR?
Staff should build the authorization shell from the PAR rather than guessing or relying only on supporting documents.
This document identifies the Member’s housing goals, planned activities, responsible parties, and target dates.
What is the Housing Support Plan, or HSP?
he HSP turns the Member’s housing goal into clear actions, assignments, and timeframes.
This platform supports community-resource referrals and coordination but is not the authorization system of record.
What is FindHelp?
FindHelp supports referral coordination, while TruCare remains the authorization system of record.
This service may cover approved, itemized costs needed to establish a household, subject to program rules and review.
What is the Housing-Related Deposit?
The deposit service may help with approved move-in costs, but every request must meet program and documentation requirements.
True or false: Every Member must receive all four HSS services.
What is false?
HSS services are based on the Member’s individual needs; not every Member will need or qualify for every service.
This date tells us when the Plan received the authorization request and helps start the processing timeline.
What is the PAR receipt date?
The receipt date is important because it supports eligibility verification, our 48 turn around time (TAT), and an accurate authorization record.
This document identifies warning signs, helpful responses, crisis actions, and when the crisis plan can stop.
What is the Housing Crisis Plan, or HCP?
The HCP gives the Member and team a practical response plan when housing stability or engagement begins to break down.
This role verifies administrative readiness, builds or validates the shell, uploads documents, and routes the request.
What is Intake?
Intake prepares the authorization for review by confirming the request, building the shell, organizing documents, and routing the record.
A Member has not secured permanent housing and needs assistance applying for apartments. This is the most appropriate service.
What are Housing Transition Supports?
When a Member still needs help locating and obtaining housing, Transition Supports is generally the appropriate service.
Before Housing Sustainment Services can begin, this major housing milestone must have occurred.
What is housing being secured and documented?
Sustainment cannot begin until there is confirmed housing to sustain.
This person or organization submits the PAR to request an HSS service for the Member.
Who is the requesting provider (CBO)?
The requesting provider information on the PAR should match the provider entered on the authorization shell.
This document should show the housing term, rent, parties, unit, and other conditions of the housing opportunity.
What is the lease?
Housing documents must show that the housing opportunity is real, identifiable, and appropriate for review.
This role evaluates the documentation, applies decision criteria, manages RFIs, and supports approval, denial, or escalation.
What is Review?
Review applies the HSS requirements and determines whether the request can be approved, needs more information, must be denied, or requires escalation.
A Member already moved into permanent housing and needs support understanding lease expectations, communicating with the landlord, and preventing eviction.
What are Housing Sustainment Services?
Once a Member is housed, Sustainment can help address tenancy issues before they become a housing crisis.
Under the current workflow, a Housing-Related Deposit request generally requires this service to be active at the same time.
What are Housing Transition Supports?
Deposit support is generally connected to active Transition Supports because the Member is still completing the move into housing.
A PAR requests four monthly units of Housing Transition Supports, but the shell contains one unit. The correct next action is this.
What is correct the authorization shell to match the PAR before routing it for Review?
Intake should correct known shell errors before routing the authorization to Review.
A Housing Support Plan is present, but it has no Member acknowledgment, responsible parties, or target dates. This is the appropriate general response.
What is request the missing required information through an RFI?
An RFI should clearly identify the specific information needed to complete the review.
True or false: Once an RFI is active, staff may complete the final determination before the requested information is received or the RFI period ends.
What is false?
Staff should not make a final determination while an RFI remains active because the review is still incomplete.