General Knowlegde
Call Flow/Process
Programs
Mortgage Terminologies
?
100

Give 5 categories of real estates

Commercial
Residential

Land

Special Use

Industrial

100

What is most important part of the call flow?

RAPPORT

100

Give 3 types of Refinancing

Refi Payoff

Refi Cash Out

Refi Rehab

100

What is the meaning of ARV?

After Repair Value

100

To whom do you request Term Sheet?

(Give 1)

Elen

Dianne

Abby

200

Address of Builder Banc and what year was the business established?

8 The Green, STE 4000 Dover, DE 19901
Since 2007

200

What are the incentives for brokers?

Split points in closing

10%-15% for CF

200

What are the purchase and Rehab programs?

100% Financing

Diamond Program/DPP (triple 100)


200

What does EIN and LTV Stands for?

Employer Identification Number
Loan to Value

200

Who are the managing partners?

Jill and Robert

300

5 Pre-qualifying questions

Credit Score

Liquidity

Experience

Owner Occupied

Sales Contract

300

If the area of SPA is rural, what do we ask to verify to consider it suburban/urban?

Distance from the nearest city (miles or minutes drive away)

Density/Population

Beach Front

300

The client wants a long term loan on a property acquisition with rehab. What options are you going to give?

Purchase with Rehab then Refinance

300

What does the following mean: Baloon Note, ARM, Long term/Short Term

Interest and Principal at the end of the loan term , adjustable rate mortgage, Longterm (30 year refi and perm, straight purchase) Low Interest Short Term (Rehab), High Interest

300

Purposes of Refinancing

Lower Interest, Equity, Pay Off, Rehab

400

What are the documents for the following:

Credit Score

Liquidity

Experience

CS - Credit Report

Liquidity - Bank Statements

Experience - HUD-1/Settlement statement

400

Give the call flow

(Rapport is given in the entire flow)

Greeting

Pre-qualifying questions

Program Pitch

Process Explanation

CF Explanation

1003 Application

Scheduling of TS presentation

400

Explain Pre-approval Letter or Proof of Funds

Give 3 talking points

- Advantage to other buyer (securing property)

- Good for 1 year

- Part of CF/Closing

- They can use it for multiple properties

- Non-refundable

400

Differentiate Liquidity from Assets

Liquidity - is an asset that can be converted into ready cash - cash on hand, cash on bank - NO TIME DELAY

Assets - Personal and Real property: items of value which can be converted into cash. Bank accounts, stocks, bonds, mutual funds, real estate, personal property, etc. - WITH TIME DELAY

400

If the Client wants to close within 1 week of a Purchase Agreement what will you say and ask?

extension, why?, was there a previous lender that you were working with? Were you shopping around for lenders? was there a deposit for Earnests money?(4)

500

What is the end to end process?

Sales (Talking to the client/1003 Application)

TS Request -c/o OMs

TS Presentation (Paying CF)

Compliance (completion of docs)

Loan Opener

Underwritter

Closing Department

500

Assets (4) and Liabilities (3)

Bank Accounts, Stocks and Bonds, Life Insurance, Real Estate, Car Owned, Jewelry(Gold) / Liabilities : Car Loan , Mortgage Loan, Credit Card

500

Refinancing (75% LTV)

Market Value: $300,000

Rehab: $100,000

ARV: $500,000

What is the requested loan amount?

What would be the value of LTV?

What is the requested loan amount?: $400,000

What would be the value of LTV?: $225,000

500

Give the 3 chapters for Bankruptcy and their keywords

Chapter 7 - Liquidation 

Chapter 11 - Re-organization - For business

Chapter 13 - Wage earner's plan

500

Convince a client (spin the wheel) about bad reviews

Client to give out the points

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