The same words can _____________ a number of different meanings, even if you change your tone of voice.
What is communicate?
100
A good time to ______________ is when a person is not busy.
What is talk?
100
The ______________ voice thinks things out, makes plans and decisions, and solves problems.
What is an "adult" voice?
100
When both sides are able to present their point of view, an argument can be _________________.
What is solved?
100
Obstacles that block the path of good communication
What are roadblocks?
200
Most people prefer to be with someone who is _________ and comfortable with who they are.
What is confident?
200
You're being ________________ when you are timid or wishy-washy in defense of your legitimate rights, needs and wishes.
What is passive?
200
The _____________ is playful, but can be also whiny and demanding.
What is a child's voice?
200
Offer easy ways to stop conflict before it gets started.
What is straight talk?
200
Purposely trying to make someone feel bad
What is insulting?
300
The more you know about yourself, the better you'll be at _________________ your relationships.
What is evaluating?
300
You are being ________________ when you try to achieve your own needs and wishes by overwhelming others, without considering they have needs and wishes, too.
What is aggressive?
300
To ________________ someone's feelings is to demonstrate your positive feelings about being part of the dialogue.
What is validate?
300
When ___________________ a request, use "I" messages.
What is refusing?
300
Jumping to conclusions about what the other person is thinking
What is mindreading?
400
Making new friends may involve this.
What is risk-taking?
400
You are being ________________ when, without infringing the rights, needs and wishes of others, you take steps to ensure that your own rights, needs and wishes will be respected.
What is assertive?
400
The silent signals people send through ________________ convey a great deal of information about what they are thinking and feeling, like a boy smoothing his hair.
What is body language?
400
The process of imagining oneself in a dramatic situation, and then acting it out.
What is roleplaying?
400
Suggesting you don't believe the person and saying something designed to one-up or give pain.
What is sarcasm?
500
The tie that binds relationships.
What is loyalty?
500
When making a request, face the other person so that you're making ___________________.
What is eye contact?
500
This includes paying attention, clarifying, listening for feelings, reflecting, paraphrasing, validating and avoiding common listening mistakes.
What is active listening?
500
4 steps: State your position, repeat if necessary, take the offensive, end the conversation and walk away.
What is assertiveness?
500
Putting someone ina defensive position by exaggerating their behavior.