Therapeutic Communication
The communication technique involves paying close attention to what a client/peer is saying.
What is active listening?
This is the foundation of a strong person-person relationship.
What is trust?
This nursing theorist is known for the theory of interpersonal relations.
Who is Peplau?
This is the process of sharing information, thoughts, and feelings with another person.
What is communication?
A client says, “I'm scared about my surgery.” The nurse says, “Can you tell me what worries you most?” This is an example of what?
What is an open-ended question?
This technique encourages someone to share more by asking questions that cannot be answered with yes or no.
What are open-ended questions?
Nurses demonstrate this by respecting a client's personal information and keeping it private.
What is confidentiality?
Peplau's theory focuses on the relationship between these two people.
Who are the nurse and the client?
This type of communication uses facial expressions, gestures, and body language.
What is nonverbal communication?
A client says, “Nobody understands how I feel.” The nurse responds, “You seem to be feeling alone.”
What is reflecting feelings?
Saying “It sounds like you’re feeling overwhelmed” is an example of this technique.
What is reflecting feelings?
A person builds trust by doing this when they say they will do something for them.
What is following through on commitments?
This phase of Peplau's theory begins when the nurse and client first meet and identify the client's needs.
What is the orientation phase?
A nurse introduces themselves and explains their role to a new client to help establish this.
What is rapport?
A client is crying. The nurse sits quietly beside them and offers tissues.
What is therapeutic presence?
This technique involves repeating the main idea of what someone has said in your own words.
What is paraphrasing?
This means treating every client with respect, regardless of their background or beliefs.
What is nonjudgmental care?
During this phase, the client begins using nursing services and working toward goals.
What is the working phase?
This is when a nurse allows a client to make their own decisions about their care after providing the necessary information.
What is client autonomy?
A client says, “I'm worried I won't get better.” The nurse responds, “What concerns you most about your recovery?”
What is exploring?
People may use this technique were they allow silence so the client has time to think and express their feelings.
What is therapeutic silence?
A nurse who recognizes and respects a client's feelings without necessarily agreeing with them demonstrates this.
What is empathy?
This final phase occurs when the client's needs have been met and the therapeutic relationship ends.
What is the termination phase?
A nurse should use this type of language when communicating with clients to ensure they understand.
What is clear, simple language?
A client says, “I feel like a burden.” The nurse responds, “What makes you feel that way?”
What is encouraging expression of feelings?