BULK
ACSR
BILLING
VIDEO REPAIR
WILD CARD
100
Multi Dwelling Unit
What is an MDU?
100
ACSR
What is Assisted Customer Service Representative
100
This type of adjustment is used to credit an outage.
What is Adjustment Range?
100
This is the most preferred wire for connecting HDTV service from an Xfinity box to the TV.
What is HDMI?
100
The founder of Comcast Cable.
Who is Ralph Roberts?
200
A customer is able to receive cable services through thier home owners association.
What is a BULK account?
200
You can see customer services, address information, and pending work orders here.
What is Customer Central?
200
This tool tells you the customer's cycle date, due date, and when they will receive thier next bill.
What is the Billing Calculator?
200
This connection is used to receive analog cable signal to a STB.
What is coaxial cable?
200
Credit evaluation done on customers.
What is Risk Assessment?
300
This service is not available to most BULK customers.
What is SPP?
300
The necessary service codes needed on ALL BULK service accounts in Florida markets.
What is Ll - Basic, Ll - Exp Basic, and B1/B2 Tracker?
300
You acces this icon to process a payment for a customer.
What is Payment Receipt?
300
Copy protection that eliminates the possibility of digital data midstream between a source and display.
What is HDCP?
300
Charges associated with changes made to an account during a billing cycle.
What is a Prorate?
400
This shows the total services and charges for a BULK community?
What is a master account?
400
You go here to see current and future customer statments.
What is Billing (the dollar sign)?
400
You can access PDF files for customer bills here.
What is Statements?
400
Resets the converter and sends an updated channel map. Resets user preferences and settings on converter to default.
What is Initialize Hit?
400
Resource and information database tool used by various Comcast employees.
What is Einstein?
500
The BULK COE provides this type of service to our customers.
What is white glove?
500
You go here to set up autopay in ACSR.
What is Account Information (checkbook) -> Payment Method?
500
This type of adjustment is used when you want to reverse a late fee.
What is Miscellaneous Adjustment?
500
This tool is used to determine the health of a customer's STB.
What are the diagnostics in Einstein Service?
500
The BEST trainer EVER.
Who is "insert trainer's name here"? :D
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