REDCap SOP Bulk
Phone Script/Email Template
AoURP NU Random Bulk
100

Primary method to search for existing records in All of Us Mass Recruitment Tracking Project.

What is MRN?

100

Shared drive pathway to locate all scripts, including bulk.

Where is PrevMed > Projects > PMI_AllofUs > Engagement & Communications EnCo > HPO Scripts?

100

Field at the top of the Contact Status page that must be updated every time we enter data into this instrument

What is timestamp?

200

The total number and name of REDCap projects participants who sign up via BULK call list exist in.

How many is two - All of Us Mass Recruitment Tracking and All of Us Participant Scheduling and Work Queue?

200

Research Study Assistant primarily responsible for all script submissions to NIH IRB.

Who is Katie McNally?

200

Systems (2) to search for participant information prior to contacting.

What are REDCap All of Us Participant Scheduling and Work Queue and YellowSchedule?

300

When the potential participant has a phone number, email and does not answer the phone. 

What is to leave a voicemail and do not send email?

300

Patients who exist on bulk call list only and state, “Do not contact me - I am not interested.”

What is “Do Not Contact” instrument in “All of Us Mass Recruitment Tracking’?

300

What are Lavin Primary Care and General Internal Medicine (GIM)?

Department sources of the central bulk mail call list.

400

REDCap project data collection instruments present in the All of Us Mass Recruitment Tracking project.

What are EDW Export, Unsubscribe, Contact Log and Do Not Contact?


400

A participant answers the phone and provides a second phone number for staff.

What is How to Join “Alternative Phone Number” and “Alternative Phone Type”?

400

REDCap field How did you hear about us? for outgoing and/or returned calls / incoming calls from bulk call lists, respectively.

What are Received a Call from All of Us Team Member (outgoing and/or returned calls) and Letter/postcard in mail (incoming calls)?

500

Insert staff initials in Excel file names to avoid corruption.

Where is at the end of the title of a completed call list but prior to file type extension?
500

All patients on bulk mail have received information from AoURP.

What is letter, postcard or email?

500

Bulk mail call lists differ from tier call lists (hint: 2 main points).

1. Who are NM patients with upcoming appointments who have received mail from us (bulk)? 2. What is prioritizing call lists by number of contacts (tier)?

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