Menu Knowledge
What are the ingredients on the chicken Caesar salad?
Grilled Chicken, Croutons, Parmensan, Caesar dressing
What's the must ask questions for ALL sandwiches?
Would you like to make it a meal?
What bag does one salad go into?
12# bag
If a guest requests anything from you, your response should be ____________
Yes, absolutely!
How many pumps of chocolate go into a regular chocolate shake?
1 full pump
What are our vegan menu items? (hint: 3)
Vegan Beef Sandwich, Vegan Beef Bowl, Minestrone Soup
What are the 4 steps of order taking?
1. Greet
2. Guide & Repeat
3. myBuona
4. Thank & Direct
What should you do with the table number after you have brought out the whole order?
Take it back to the front counter/expo counter
If a guest thanks you, respond with ___________
It's my pleasure! :)
What are the 3 ingredients for the cannoli trio?
Chocolate chip cannoli cream, pistachios, and powdered sugar
What are the ingredients on the Crispy Chicken Sandwich?
How can guests redeem their myBuona points?
On the myBuona app or on the website!
What items must go in the bag for a pasta?
2 napkins, a fork, a piece of Italian bread
What does B.L.A.S.T stand for?
Believe
Listen
Apologize
Solve
Take Action
10 minutes
Which gravy description is this: We dip the ends and add 2 ladles of gravy over top.
Baptized
What should you do with $50 and $100 bills?
Put them in the smart safe and put the receipt in your drawer.
In what order should you place the dine-in tickets on the rack?
From left to right (oldest to newest)
What does G.R.E.A.T. stand for?
Greet
Repeat
Ensure
Ask
Thank
How much pasta goes into a bowl of minestrone (oz)?
(1) 4 oz scoop
Name all the ingredients on a burger
Mayo
Ketchup
Lettuce
Tomato
Onion
Picke
After you complete the transaction, how would you direct a dine in guest?
Please place this number on any table and we will bring your food right out to you. Thank you!
What should you be circling on every expo receipt?
Item counts and number of fries
If a guest ordered a baptized sandwich but they received a dry sandwich, how would you apply BLAST?
Apologize, offer to bring them a side of gravy or remake the sandwich, and inform your manager of the incident.
How many onion rings come in an order and how much should it weigh?
8 onion rings and 6 oz