Pay Window
How much time do you have to greet the car at your window?
Right away.
What towel do you use to wipe the trashes and seats with?
White towel.
What items do we offer to keep kids entertained?
What comes on our burgers?
Spread, Lettuce, Tomato
How much ice goes in an iced tea?
Full Cup
How long must dishes sit in the sanitizer for?
30 seconds
Which mop is used in the Dining room?
Red Mop
Who should be stocking things up?
The host assistant
What must you ask if a customer orders a double plain?
Would you like just the meat the cheese and the bun?
How many ketchups do you give out for an order with 2 fries?
6 ketchup packets
When should you hand out a lapmat?
Any time the order is eat in.
How long are lemons good for?
4 Hours
what are the 3 E's of hosting?
Greet the customer as they enter, are eating, and exiting.
When there is no line, what is the main order taker's second duties?
Counter handout.
When multiple drives are off, what should be handed out to the customer first? The food, or the drinks?
The hot food should go out first.
Which mop is used for the backroom floor?
Green Mop
How long do you have to wipe down a table after someone leaves?
30 Seconds
What are the 5 expectations of hosting?
Appearance
Hospitality
Spotless DR
Service Mindset
DR Presence
What is the proper way to hand back change?
First, hand the customer the change. Then count the bills and hand that to them. Then give them their receipt.
What do we offer when a customer orders an iced tea.
Lemon and sweetener
What is the correct PPM for Sanitizer?
200 PPM
When is it okay to run out of something?
Never.
Finish this phrase:
The handshake of the host.........
Determines the taste of the roast.
What are the 4 essential questions?
2Would you like a fry?
3. Would you like a drink?
4.Would you like to eat that here?
To get the order right.