Level 1/2
What are the 4 essential questions?
Would you like onion? Would you like a fry? Would you like a drink? Will you be eating this here/in the car?
What is the proper procedure for handing out Lapmats?
Given automatically with drive thru eat in orders (unless denied), exchanged for the customers payment while explaining here is a Lapmats to help keep you and your car clean
What type of oil do we cook our fries in?
Sunflower oil
What is the percent range that a burger gets wrapped?
40-50%
What are the four essentials of cooking?
Proper bun toast, proper salting, turning on time, and pulling on time
Small-12, Medium-20, Large-32, Extra Large-44
How many ketchup packets does an order with 2 fries receive if the customer would like ketchup?
Six (3 per fry)
How many portions of fries can be dropped in a basket at one time and why?
No more than 4 to make sure that the fries cook evenly
Where is cold cheese placed on a burger?
On top of the spread
What are our buns made from and what makes them special?
Old fashioned sponge dough and they’re made with real granulated sugar for even caramelization
What is the policy for counting back change to a customer?
State the change they will receive. Hand the customer the loose change first, count the bills out loud to the customer from hand to hand so the customer can see. Hand all the bills at the same time in one stack.
How should condiments be given to a customer in the drive thru?
In a condiment bag and handed to the customer separate from the order
How much is the cheese allowed to overlap when making an animal fry?
1 inch or no more than the length of a salt packet
If an order has two burgers, one of them is protein style and the other one is cut in half, how many napkins should it come with?
4
What is the latest time that you can add cheese to a meat patty?
3 minutes
What is the butterfat content of our shake mix and why is it important?
10.2%. It makes our shakes real ice cream
What percentage of the skin do we leave on our potatoes when prepping potatoes?
20%
Besides the timer, how can you tell when fries are done cooking?
Less bubbles are present, fries float to the top, and they are golden brown in color
How many unwrapped stacks of cheese can we have on top of the salad table at one time?
One
What is the cooking time for each side of a grilled cheese?
25 seconds on the first side, 20 seconds on the second side
If there is a spill in the dining room, a customer just left a table that needs to be cleaned, and the lemons are low, what should be taken care of first?
The spill because it is a safety concern
What states do we currently operate in?
California, Arizona, Nevada, Utah, Oregon, Texas, and Colorado
What kind of potatoes do we use and what makes them special?
Kennebec potatoes because they are especially grown for frying
What are the three reasons for placing pomona inside the lid on a box with lid order?
To insulate the burgers, keep the napkins clean, and to keep the napkins in view of the customer
If a burger is animal style KM instead, where does the extra ketchup mustard go?
On the top bun