Protocols
You are an Axe Marshal. Your guest in lane 8 throws an axe towards the target but it ricochets back to the guest, hitting him in head. He falls to the floor with bloods pooling out of his head. You get on the radio and call this protocol on channel 5, 7, & 1. You also state you are at axe lane 8. All managers and security rushes to your location.
What is Code Red?
Bob the barback went to use the restroom during downtime. He must do this before returning back to his post.
What is wash his hands?
Giving away admission to our park, giving discounts to guests without manager's approval, and clocking in early or out later than scheduled is considered this.
What is theft?
Black SCE Shirt, Nonslip shoes, Black pants, Apron, SCE Hat/Hairnet.
What are the Cooks, Expos, & Dishwashers uniform/dress code?
It takes this amount of time to introduce yourself to a guest.
You're a bartender closing on a Friday Night. A woman who was on a date approaches you when her date goes to the bathroom. She asks for an angel shot neat. You do this in response, issuing the Guest Response Protocol.
What is escort the female guest to her vehicle?
Cooks must wear these two things to ensure no strands of hair ends up in guests' food.
What are hairnets and beard guards?
Any team member under the age of 18 assigned to work more than this many consecutive hours, will be given a 30 minute unpaid meal break.
What is 5 consecutive hours?
Black SCE Polo, Black dress pants, Nonslip shoes, belt of beltloops.
What is the Server's uniform/dresscode?
Guests that have these indicates they have been greeted
What are coasters?
You are a host. A frantic parent comes up to the podium and tells you their daughter, Stacy, is missing. Stacy was behind her mother while they were walking up to restaurant and when Stacy's mom turned around, Stacy was gone. She gives you a detailed description of Stacy and you go on your handheld radio, issuing this protocol.
What is Code Adam?
Dustin is a food runner. He must do this to his hair before he is able to run food to tables.
What is pull his hair back?
All guests ordering alcohol appearing under this age must present a valid government issued identification.
What is 40?
White Button Down, Black Dress Pants, Non-slip shoes, belt if belt loops.
What is the Bartenders' uniform/dress code?
What are position numbers?
You are a dishwasher. You are passing dishes through the machine when you realize the machine is leaking a lot of water. You turn off the machine and it continues to leak at a rapid rate. The water is now starting to pool into the prep station and near the reach in fridge. You tell your Manager on Duty (MOD) and she gets on the radio and says this.
These two items are the only acceptable jewelry kitchen members are allowed to wear.
What are wedding bands and watches?
When carrying glassware, always carry the glassware like this to ensure hands are away from the rim of the glass.
What is close to the base?
Black SCE Shirt, Non-slip shoes, Black Pants
What is the Table Support & Bar Backs' uniform/dress code?
Guests that have this signifies they were properly sat by a host.
What is a silverware bucket?
You are the Manager on Duty (MOD). You receive this call on the radio from your server Jessie. When you find Jessie on the floor, she tells you her table of 6 middle-aged men were constantly catcalling her after she told them to stop. You tell your server to take a break and you finish helping the table, issuing this protocol.
What is Ask for Angel Protocol?
You must wash your hands after coughing, sneezing, using restrooms, after cooking/prepping or doing this?
What is touching your hair?
Fake nails are not permitted for team members working in this area.
What is the kitchen?
Black Professional Clothing, Nonslip shoes, Belt if pants have beltloops.
What is the Host/Hostess' uniform/dress code?
A group has 60 min or less before they will be called for activities. They will receive this color code in their silverware bucket.
What is yellow color code?