Trial Members
The amount of free camps someone can take before having to make a membership purchase.
What is *2* free camps?
The time you need to be ready and in position to welcome members and trial members to camp.
What is 15 minutes before camp starts?
The red alert triangle next to a members name.
What is a member who has a completed waiver?
A new member wants to claim the family discount for joining because her cousin is a member and referred her.
Unfortunately, family discounts are for immediate family members living in the same household. **One way to reduce your membership fee is by bringing in referrals and when your referral signs up, you get 50% off your next months membership!
Describe the Upper Body Strength protocol.
What is upper half of body that always includes and external load, aka weight?
PRACTICE REP: Price present a trial member post camp.
Ask them to take a picture
Ask about their experience and listen
Present agreement options and ask to join
attempt to overcome objections
attempt to book next camp/focus meeting
The amount of referrals a member can bring annually for 50% off their membership.
What is unlimited?
The yellow alert triangle next to a members name.
What is account issues or important notes that should be checked every time you see them?
A trial member has finished camp and you price present or ask them if they're going to join. They are hesitant and say they want to think about it.
What is invite them back for a different protocol day for a 2nd free camp **and book it before they leave or ask them if you can book them a focus meeting to discuss their hesitations with a trainer who can help them answer more questions?
Describe the Lower Body Strength protocol.
What is lower half of body that includes external load?
PRACTICE REP: Warm Hand-Off
*Introduces member to trainer
*relays any info received
*"I'm going to let Trainer take it from here, but afterwards, I'll circle back with you to see how it went and tell you about our different membership options"
The membership cost for 6 month, 12 months and 18 months. BONUS: The amount due if the member cancels before their contract ends.
What is $175, $159 and $149/month? BONUS: What is half of the remaining months of their contract.
The things discussed in Focus Meetings live here.
What is the "Notes" tab in client info?
A member is leaving for vacation to Hawaii for 2 weeks and asks to pause her membership for 1 month.
Unfortunately, we are not able to pause your membership for vacations. **However, you can access all of our workouts online. What could be better than a little metcon on the beach?
Describe the Burst Training protocol.
What is going 100% of max HR for 30-60 seconds followed by an active recovery. Good for your heart!
A new Trial Member comes in and says she thinks she already did something online when you ask her about the waiver. What do you do?
Check her account on MindBody and if she does have an account, but no waiver, have her fill out an existing member profile waiver.
How we celebrate a members birthday.
What is say Happy Birthday post camp and cheer?
The fix for a member's app login when it says they have the wrong login or incorrect credentials.
What is double check they are using the right email that's listed under their MindBody account in Client Info and reset their password if needed? **Check for duplicate account that may need to be merged
A child in Childwatch has slipped and hit his mouth on the table and is bleeding.
What is notify the parent in camp and complete an incident report with a signature and signing witness **and upload it to their account documents in mindbody?
Describe the Athletic Conditioning protocol.
What is body weight with equipment, helps with speed, agility, and power?
From start to end, practice rep an ideal Trial Members first camp experience.
What is...
Introduce yourself
Waiver
Bathrooms/water fountain
45 min, no breaks
Protocol
Warm hand off: this is Trainer, I'm going to let her take it from her and after camp I'll circle back with you and see how it went!
Trainer:
asks for injuries
pairs/introduces them to a member on the floor
3+ touchpoints during camp
recognizes them after camp
BA meets them to take picture
PP
books next camp/focus meeting and show app/signing up for camps
PRACTICE REP: Post Focus Meeting Hand-Off
*Trainer brings member to front desk and confirms next focus meeting scheduled
*Front desk books focus meeting **and asks if they've tried our protein - sample provided
The booking window when members can use the app to book camps and childwatch.
What is 7:30AM - 10PM the day before?
A trial member has arrived right as camp started.
what is get their waiver completed, ask if they have any injuries or need modifications, bring them on to the floor, introduce them to a core member and signal to the trainer they are new?
Describe the MetCon protocol.
What is conditioning that uses body weight and external load?