Effective Business Communication
The relationship that involves interaction between participants.
What is communication?
A form of communication in which information is exchanged through written symbols, such as letters, words, and numbers.
What is Written Communication?
Negative orientation, Risk of failure, and Fear of the unknown.
What are the reasons that people often fear the writing process?
The action of sorting competing messages, or choosing stimuli.
What is Selection?
Someone’s behavior comes to match and mirror others’ expectations.
What is the Self-Fulfilling Prophecy?
A theoretical model that describes the process of communication as a transaction or exchange between individuals.
What is the Transactional Model of Communication?
The message the receiver sends in response to the source.
What is Feedback?
The use of self-centered standards to determine what to believe and what to reject.
What is Egocentrism?
Choosing to remember one stimulus over another.
What is Selective Retention?
Play a significant role in communication as they shape an individual’s perceptions and expectations in interactions.
What are Attitudes, Beliefs, and Values?
A key element of communication, which allows individuals and groups to exchange information and ideas, build relationships, and collaborate to achieve common goals.
What is sharing?
Becoming aware of your thinking process.
What is Critical Thinking?
What you choose when you need to communicate a general message within an organization.
What is a Memo?
Attention Statement, Introduction, Body, Conclusion, and Residual message.
What are parts of a message?
An individual’s perception and understanding of their own qualities, attributes, and abilities that make up their unique identity.
What is self concept?
Source, Message, Channel, Receiver, Feedback, Environment, Context and Interference.
What are the Eight Essential Components of Communication?
Anything that blocks or distorts the communication process.
What is Interference?
The process by which you cause an idea or ideas to develop in your mind.
What is the Incubation process?
They serve to enhance or reinforce the meaning of the primary message, and can provide additional information about the sender’s emotions, attitudes, and intentions.
What are Auxiliary Messages?
The ability to be conscious of events and stimuli.
What is Awareness?
The process of selecting, organizing, and interpreting information.
What is perception?
Follows the rules, is easy to read, attracts the reader, meets the reader’s expectations, is clear and concise, is efficient and effective.
What is good business writing?
Will be reflected in your design and word choices in writing.
What is Pathos?
Rules that govern the way that words are combines to form phrases, clauses, and sentences in a language.
What are Syntactic Rules?
Define Your Terms, Choose Precise Words, Consider Your Audience, Take Control of Your Tone, Check for Understanding, Be Results Oriented.
What are ways to Improve Verbal Communication?