Job Design
The job characteristic that refers to the degree of control an employee has over their work.
What is autonomy?
The bias that occurs when individuals rely too heavily on the first piece of information they receive.
What is anchoring bias?
The three components of the fraud triangle.
What are pressure, opportunity, and rationalization?
The phrase that refers to letting go of ingrained ways of thinking and behaving, which is challenging due to habit and identity.
What is "dropping one’s tools?"
The Big 5 trait most associated with adaptability and creativity in problem-solving.
What is openness to experience?
The framework proposed by Daniel Pink that emphasizes autonomy, mastery, and purpose in motivation.
What is the Motivation 3.0 framework?
The bias that occurs when decisions are influenced by how information is presented.
What is framing bias?
The common thread among the four categories of ethical dilemmas identified by Kidder (truth vs. loyalty, individual vs. community, short-term vs. long-term, and justice vs. mercy).
What is that these all represent conflict between different values?
The decision-making shortcut that leads people to judge the likelihood of events based on how easily examples come to mind.
What is the availability heuristic?
The job attitude that refers to an employee’s overall evaluation of their job, including their level of satisfaction.
What is job satisfaction?
Both the job characteristics model and Dan Pink’s framework seek to foster and enhance this type of motivation.
What is intrinsic motivation?
The tendency to make decisions based only on available information, without considering what is missing.
What is WYSIATI?
The assumption that business decisions can be separated from ethical considerations.
What is the separation fallacy?
A key difference between the Speed Ventures case and the Challenger disaster, as it relates to the failures.
What is that the 7 failures in the Speed Ventures case were all engine failures, but for the Challenger, there were two types of failure?
Human intelligence is still the most efficient intelligence for addressing these.
What are contextual challenges?
The term for breaking down work into simple, repetitive tasks to increase efficiency.
What is specialization?
The term for mental shortcuts used in decision-making.
What are heuristics?
The four most common rationalizations for unethical behavior.
What are expected practice, materiality, locus of responsibility, and locus of loyalty?
The idea that business and ethics are fundamentally connected, and in many cases, CAN’T be separated.
What is the integration thesis?
The three examples used by Kevin Roose to illustrate “being human.”
What are: Rus Garofalo, Kevin’s accountant who exemplifies the value of human skills over automation; Mitsuru Kawai, the Toyota employee known for preserving human expertise in an automated manufacturing environment; and Marcus Books, the Oakland-based bookstore that survives despite digital disruption.
The job characteristics model outlines these five core job characteristics that enhance motivation.
What are skill variety, task identity, task significance, autonomy, and feedback?
The two types of thinking in Kahneman’s decision-making framework.
What are reactive (system 1) and reflective (system 2) thinking?
The key difference between GVV and traditional ethics training.
What is that GVV focuses on how to act on values rather than debating what is right and wrong?
The cognitive bias that is at play for an investor who is reluctant to sell a poorly performing stock they already own.
What is the endowment effect?
The four building blocks of emotional intelligence, in ascending order.
What are self-awareness, self-management, social awareness, and relationship management?