Revising Business Messages
Revising Business Messages
Revising & Short Workplace Message
Short Workplace Messages
Short Workplace Messages
100

Technology has made writing less important in today's workplace.  True or False

What is false?

100

One reason concise messages are essential in business is that they save money by saving time. True or False

What is true?

100

In describing sexual harassment in the workplace, Julia explains that Supervisors are getting burned in harassment lawsuits. Julia is using slang in this statement.  True or False

What is true?

100

Which of the following is an important etiquette consideration for sending text messages?

  • Don't text at a time that calling would be inappropriate or rude.
  • Don't text during face-to-face conversations
  • All of these are important etiquette considerations for text messaging.

What are all of these?

100

The use of ALL-CAPS for phrasing in an e-mail message is often read as this.

What is shouting?

200

Concise writing

  • is necessary for both formal and informal messages.
  • is easier to read and comprehend.
  • saves time and money.
  • all of these are true.

What is all of these are true?

200

Due to the fact that is a flabby expression that could be shortened to the word(s)

  • because
  • until
  • despite
  • although

What is because

200

White space is defined as this.

What is empty space on a page?

200

Which statement about the use of e-mail in today's workplace is most accurate?

  • Most messages in today's workplace are sent by e-mail.
  • Businesses use memos more frequently than e-mail messages to communicate internally with employees..
  • Today's workers spend very little time writing e-mail messages.

What is

  • Most messages in today's workplace are sent by e-mail.
200

What is the best advice for using instant messaging or texting on the job?

  • a. Feel free to use instant messaging or texts to send sensitive information.
  • b. Learn about your organization's messaging policies    
  • c. Make yourself available at all times.
  • d. Use jargon, slang, or abbreviations freely to save time.

What is  Learn about your organization's messaging policies    

300

Long sentence lead-ins are defined as this.

What are unnecessary introductory words?

300

Which of the following best avoids a long lead-in?

  • Yes, we will send the information you requested.
  • This is to advise you that we will send the information you requested.
  • You may be interested to learn that we will send the information you requested.

What is

Yes, we will send the information you requested.

300

This is the most common serif typeface.

What is

  • times new roman
300

An e-mail message would be most appro?priate to__________.

  • deliver a performance review to a subordinate
  •  send a disciplinary notice to an employee
  •  schedule a meeting

What is schedule a meeting?

300

The final element of an e-mail message should be this

What is your name and full contact information?

400

There is and It is are examples of________

what is a sentence filler?

400

Think outside of the box is an example of_______.

What is a cliche.

400

Which of the following is an effective strategy for controlling your e-mail inbox?

  • Read and respond to each message within 10 minutes.
  • Check your e-mail only in the mornings.
  • Check your e-mail at set times during the day.

What is

  • Check your e-mail at set times during the day.
400

Which of the following is the best advice for writing the body of an e-mail message?

  • To help the receiver act on the subject, avoid frontloading.
  • Use numbered or bulleted lists when appropriate.
  • Do not waste space on headings and subheadings.

What is

  • Use numbered or bulleted lists when appropriate.
400

Because Maya knows that the most important part of an e-mail message is the subject line, she should

  • avoid using verbs
  • use ALL CAPS to grab the reader's attention.
  • adjust the subject line if the topic changes after repeated replies.

What is

  • adjust the subject line if the topic changes after repeated replies.
500

Which of the following sentences avoids clichés?

  • We can prove the benefits of exercise for stress reduction beyond a shadow of a doubt.
  • Please encourage your department members to join the health club.

What is 

Please encourage your department members to join the health club

500

Which of the following sentences avoids buzzwords, slang, or clichés?

  • The proposal for the tuition reimbursement program must be submitted to the board for approval by June 1.
  • First and foremost, it's time for Bill to finally complete his portion of the project.


What is

  • The proposal for the tuition reimbursement program must be submitted to the board for approval by June 1.
500

Which of the following is not an effective subject line?

  • New Parking Permits Available from HR
  • Staff Meeting Rescheduled for August 12
  • Please Respond to Job Satisfaction Survey
  • Important! Please Read Now

What is

  • Important! Please Read Now
500

Which of the following is the most appropriate closing for an e-mail message or memo?

  • Please submit your report by August 1 so that the information can be presented at the seminar.
  • Please let me know if I may be of further assistance

What is

  • Please submit your report by August 1 so that the information can be presented at the seminar.
500

Why do some employers forbid employees to use instant messaging (IM) and texting?

  • Instant messaging and texting are more expensive to use than faxes or phone calls.
  • Some employers consider IM and texting distractions.
  • Delivery of instant and text messages takes longer than e-mail message delivery.

What is  

  • Some employers consider IM and texting distractions.
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