Ch 3 PT1
Which of the following is a similarity between a memo and a voice mail?
a. Both a memo and a voice mail constitute oral communication.
b. Neither a memo nor a voice mail requires feedback.
c. Both a memo and a voice mail are intended for an external audience.
d. Neither a memo nor a voice mail can be used for confirming.
b. Neither a memo nor a voice mail requires feedback.
6. Which of the following is true of face-to-face communication?
a. It increases the opportunity of processing and remembering a long and complex message.
b. It is an inexpensive and time-saving communication channel.
c. It includes nonverbal information in addition to that provided in written or oral form.
d. It facilitates greater control over a message than written communication.
c. It includes nonverbal information in addition to that provided in written or oral form.
11. Which of the following would be most the most effective communication form for building understanding and involvement and providing an opportunity for discussion?
a. Blog
b. Team meeting
c. LinkedIn
d. Email
b. Team meeting
16. Stazia Inc. is a software company planning to collaborate with Softron Inc., another multinational software company. Roberto, the chief executive officer of Stazia, decides to discuss the company's objectives with Wes, the chief executive officer of Softron. Roberto seeks to obtain information about the services Softron offers and the quality process it follows. In this scenario, which of the following forms of communication should Roberto use to ensure confidentiality?
a. A memo
b. An oral presentation
c. A face-to-face meeting
d. A voice mail
c. A face-to-face meeting
21. In the context of the Competing Values Framework, which of the following is true of adhocracy culture?
a. It refers to a structured workplace where leaders act like coordinators.
b. It refers to a competitive workplace where leaders are hard drivers.
c. It refers to a friendly workplace where leaders act like father figures.
d. It refers to a dynamic workplace where leaders stimulate innovation.
d. It refers to a dynamic workplace where leaders stimulate innovation.
2. _____ culture refers to a friendly workplace environment where leaders act like father figures.
a. Adhocracy
b. Market
c. Clan
d. Hierarchy
c. Clan
7. _____ communication can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, press releases, company websites, blogs, blog applications, wikis, and reports.
a. Oral
b. Written
c. Kinesic
d. Haptic
b. Written
12. Which of the following statements is true of perception of reality?
a. It is limited by previous experiences.
b. It is unaffected by our attitudes toward the sender of a message.
c. It is similar among individuals with similar backgrounds.
d. It is independent of our viewpoints.
a. It is limited by previous experiences.
17. Isabella was hit by a car while she was walking on the road and sustained minor injuries. She filed a case against the car driver. As the case was being investigated, several witnesses on the road provided conflicting statements about the accident. In this scenario, which of the following is most likely a reason for contradictory statements of the witnesses?
a. Rapport created by previous dealings
b. Individual differences in perception
c. Inability to decode nonverbal cues
d. Ineffectiveness of the communication channel
b. Individual differences in perception
22. Which of the following is a similarity between Twitter and Facebook?
a. Both are platforms that companies rely on when referring to an individual's professional information.
b. Both are suitable for communicating confidential information.
c. Both are used for sending out impersonal and routine messages.
d. Both are good for directing readers' attention to other forms of communication, such as a website.
d. Both are good for directing readers' attention to other forms of communication, such as a website.
3. Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?
a. Firsthand knowledge complicates the task of organizing the sender's message.
b. Firsthand knowledge supports the sender's viewpoint with subjective information.
c. Firsthand knowledge permits the sender to address the audience's needs and concerns.
d. Firsthand knowledge eliminates the scope for negative feedback.
c. Firsthand knowledge permits the sender to address the audience's needs and concerns.
8. Rayna, the chief executive officer of Pioneer Inc., is writing her speech that she will deliver virtually to employees in the U.S. and Asia. She is careful not to use phrases like "knocked it out of the park" and "knows the ropes." Which of the following audience characteristics is she considering in this case?
a. Rapport
b. Age
c. Expectations
d. Culture
d. Culture
13. Raj, a senior engineer at a manufacturing firm, leads a designing team from the company headquarters, while the manufacturing team works from the manufacturing plant. Currently, the design team is working on a project and is on the verge of finalizing a design. At this point, the client communicates a change in the design, and Raj has to pass this information to his team immediately. In this scenario, which of the following will be the ideal medium of communication?
a. A letter
b. A video conference
c. A face-to-face meeting
d. A memo
b. A video conference
18. The inductive approach to developing a message should be used when _____.
a. the audience is likely to approve of the main idea b. you wish to discourage audience involvement
c. the message is routine
d. an audience needs to be persuaded by the message
d. an audience needs to be persuaded by the message
23. Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world. While delivering his speech, which of the following audience characteristics should Ray Muller consider?
a. Economic level
b. Occupational background
c. Cultural differences
d. Rapport
c. Cultural differences
4. Which of the following media forms allows people to interact rather than receive information passively? a. A memo
b. A voice mail
c. A web page
d. An instant message
c. A web page
9. In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?
a. Determining the central idea to be conveyed
b. Separating the essential details from the unessential details
c. Determining how the sender's personal preferences will affect communication
d. Drafting the supporting details of an idea
a. Determining the central idea to be conveyed
14. Communicating ethically involves _____.
a. upholding the sender's interests over the interests of the audience
b. selecting words that may convey several meanings in addition to that intended
c. embellishing facts to make ideas sound better
d. expressing ideas clearly and understandably
d. expressing ideas clearly and understandably
19. Zhenyu, a manager at Finertech Inc., needs to inform one of her direct reports that he has not been considered for a promotion. She intends to use a communication channel that will allow her a great degree of control over her message. In this scenario, which of the following channels of communication should Zhenyu use?
a. A written channel
b. A visual channel
c. A nonverbal channel
d. An oral channel
a. A written channel
24. Identify a true statement about organizational culture.
a. It is constant and remains the same in all organizations throughout the world.
b. It determines the extent to which an individual member is isolated from the culture.
c. It affects the type, amount, and quality of communication generally accepted within an organization.
d. It is developed independently from the communication practices of its participants.
c. It affects the type, amount, and quality of communication generally accepted within an organization.
5. Which of the following is true of the telephone as a communication medium?
a. It should not be used for discussing bad news.
b. It makes it difficult to measure message impact.
c. It should not be used for sending confidential information.
d. It is great for creating a personal connection.
d. It is great for creating a personal connection.
10. In the context of cultural dimensions identified by the GLOBE study of 62 societies, _____ refers to the degree to which people express pride, loyalty, and cohesiveness in their families.
a. in-group collectivism
b. reciprocal altruism
c. egalitarianism
d. egocentrism
a. in-group collectivism
15. Which of the following media forms would be most appropriate for formally expressing thanks for condolences to someone outside of your workplace?
a. Email
b. Memo
c. Text or instant message
d. Letter
d. Letter
20. LinkedIn is especially effective for which of the following activities?
a. Posting career opportunities
b. Peer-to-peer networking
c. Directing a reader's attention to other forms of communication
d. All of these
d. All of these
25. _____ is a three-phase process of selecting, organizing, and interpreting information, objects, people, events, or situations.
a. Conservation
b. Acculturation
c. Perception
d. Articulation
c. Perception
26. When a message begins with the main idea, the process is called _____.
a. inductive
b. deductive
c. reactive
d. proactive
b. deductive
27. Zelda is the founder of Green House, a non-governmental organization for orphans. As the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting donations from business owners and major corporations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration?
a. Rapport
b. Economic level
c. Occupational background
d. Culture
b. Economic level
28. Patrick is developing a presentation for a research paper that begins with the major idea. He then realizes that the topic could be antagonizing to his audience. In this scenario, Patrick should consider using the _____ approach.
a. deductive
b. inductive
c. system
d. contingency
b. inductive
29. _____ is a pattern of shared basic assumptions that a group has learned through problem solving of external adaptation and internal integration, and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.
a. Institutional ethics
b. Chronemics
c. Organizational culture
d. Ethnocentrism
c. Organizational culture
30. To communicate ethically and responsibly, a sender should _____.
a. embellish facts to make ideas sound better
b. use words that convey several meanings in addition to what is intended
c. focus on supporting their own interests
d. share viewpoints supported with objective facts
d. share viewpoints supported with objective facts
31. Which of the following is true of nonverbal communication?
a. It is the best channel of communication when a high degree of control is to be maintained over a message sent.
b. It is difficult to interpret for a variety of reasons, mainly because it is not generally considered a coded language.
c. It is appropriate when the message to be communicated should be precise and should avoid chances of ambiguity.
d. It is an efficient channel of communication when long and complex messages have to be delivered.
b. It is difficult to interpret for a variety of reasons, mainly because it is not generally considered a coded language.
32. Which of the following terms refers to the act of dividing a topic into parts and arranging them in an appropriate sequence?
a. Synergizing
b. Organizing
c. Inducing
d. Adapting
b. Organizing
33. Gender _____ refers to the degree to which a cultural group minimizes gender role differences and promotes gender equality.
a. egalitarianism
b. affiliation
c. fluidity
d. binarism
a. egalitarianism
34. Which of the following would be considered the most expensive channel of communication for business users located in different cities?
a. A blog application
b. A face-to-face meeting
c. A videoconferencing tool
d. A teleconferencing tool
b. A face-to-face meeting
35. Jerome has been working at Aerial Corp. for a long time and feels that his hard work deserves a pay increase. He requests a meeting with Anna, his manager, to ask for a raise. She agrees, but he remembers that Anna is busy preparing for the annual board meeting; so, Jerome decides to postpone the meeting. In this scenario, which of the following dimensions of context influenced Jerome's interaction with Anna?
a. The physical context
b. The social context
c. The chronological context
d. The cultural context
c. The chronological context
36. Which of the following is true of an email?
a. It is useful in measuring the impact of a message.
b. It is ideal for conveying confidential information.
c. It can reach mass audiences quickly.
d. It includes nonverbal communication cues.
c. It can reach mass audiences quickly.
37. Written defamatory remarks are referred to as _____.
a. libel
b. slander
c. jargon
d. treason
a. libel
38. In which of the following ways does outlining before communicating a complex message benefit the sender?
a. It permits concentration on one phase at a time.
b. It reinforces a "me attitude."
c. It ensures that unimportant points are also given emphasis.
d. It facilitates prolonging the duration of communication.
a. It permits concentration on one phase at a time.
39. Sheila is Jenna's supervisor, and they also happen to be neighbors. At a neighborhood cookout, Jenna turns the conversation to her desire to be promoted, citing her number of years with the company. Which of the following contextual dimensions does Jenna appear to be trying to capitalize on in this interaction?
a. Physical
b. Cultural
c. Chronological
d. Social
d. Social