Product Development
Manufacturing Processes
Customization and Technology
Planning a Manufacturing Business
Service and Service Quality
100

This term means the process of creating or improving a product or service.
Correct response:

What is product development

100

This is a form of production where raw and semifinished materials are processed and assembled into finished products.


“What is manufacturing?”

100

This process designs and builds a unique product to meet the specific needs of one purchaser.


“What is custom manufacturing?”

100

This factor includes planning the quantities of materials and supplies needed for production and finished products needed to fill orders.


“What is inventory management?”

100

This word describes the fact that services have no physical form and cannot be seen or examined before purchase.


“What is intangible or intangibility?”

200

This type of research is done without a specific product in mind, just to gain new knowledge.


What is pure research?

200

This assembly process produces a large number of identical products, often on a line.


“What is mass production?”

200

This term refers to using technology to produce customized products at a low cost per unit.


“What is mass customization?”

200

This planning process decides what jobs are required, how many people are needed, and what skills they should have.


“What is human resources planning?”

200

One key difference between services and products is that services usually cannot be stored as this.


“What is inventory?”

300

This type of research studies existing product problems or possible design improvements for current products.


What is applied research?

300

In this type of processing, raw materials constantly move through equipment that changes their form.


“What is continuous processing?”

300

This computer application allows engineers to design and test products before they are built.


What is computer-aided design or CAD?”

300

This scheduling process identifies the steps in manufacturing, the time required for each, and their sequence.


“What is production scheduling?”

300

This dimension of service quality is the ability to perform the promised service dependably and accurately.

“What is reliability?”

400

This group of people offers opinions about a product or service to help businesses improve it.


“What is a consumer panel?”

400

This type of production does the same thing over and over to produce a product and is a form of mass production.


“What is repetitive production?”

400

This concept means having all manufacturing systems designed and managed with computers.


“What is computer-integrated manufacturing?”

400

This process assures product quality by developing standards and measuring results against those standards.


“What is quality management?”

400

 This dimension is the caring, individualized attention a business provides to its customers.


“What is empathy?”

500

One of the three main steps in product development is to turn the idea into this, so it can actually be made.


“What is a workable product design?”

500

This type of processing uses short production runs to make predetermined quantities of different products.


“What is intermittent processing?”

500

This person is responsible for a time-limited, specific business initiative such as a new product launch.


“Who is a project manager?”

500

Name two important factors managers must consider when choosing a location for a manufacturing business.


“What are any two of the following: availability of raw materials, transportation methods, supply and cost of energy and water, land and building costs, labor supply, location of customers, or economic and legal factors?”

500

This dimension is the knowledge and courtesy of employees and their ability to convey trust and confidence.


“What is assurance?”

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