Managers and Managing
A measure of how well or how productively resources are used to achieve a goal.
What is efficiency?
A classical management perspective that focuses on ways to improve the performance of individual workers (defined by Frederick Taylor).
What is scientific management?
A system that is self-contained and is not affected by changes occurring in its external environment.
What is a closed system?
A quandary people find themselves in when they have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest.
What is an ethical dilemma?
The process through which people select, organize and interpret what they see, hear, touch, smell, and taste to give meaning and order to the world around them.
What are perceptions?
An essential managerial task where managers decide which goals to pursue.
What is planning?
This person outlined the concept of bureaucracy based on a rational set of guidelines for structuring organizations in the most efficient manner.
Who is Max Weber?
This Big 5 Personality Trait concerns how well you generally interact with others.
What is agreeableness?
People and groups that supply a company with its productive resources and so have a claim on and a stake in the company.
What are stakeholders?
A preconceived idea that attributes certain characteristics to all members of a class or set.
What is a stereotype?
A managerial role, according to Mintzberg's typology, that includes specific job responsibilities such as monitor, disseminator, and spokesperson.
What is the informational role?
This person identified the four management functions (planning, organizing, leading, and controlling) and published the 14 Principles of Management in 1916.
Who is Henri Fayol?
This trait indicates a person believes they have little control over what happens to them.
What is an external locus of control?
An approach to social responsibility where companies and managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises.
What is the accommodative approach?
A metaphor alluding to the invisible barrier that prevents minorities and women from being promoted to top corporate position.
What is a glass ceiling?
Level of manager that must supervise and coordinate the activities of lower-level managers.
What is a middle manager?
One of the 14 Principles of Management which states employees should be aware of where they stand in the organization's hierarchy or chain of command.
What is the line of authority?
The ability to understand and manage one's own moods and emotions and the moods and emotions of other people.
What is emotional intelligence?
An ethical decision-making rule that distributes benefits and harm among people and groups in a fair, equitable or impartial way.
What is the justice rule?
A moral principle that guides managers and calls for the use of fair procedures to determine how to distribute outcomes to organizational members.
What is procedural justice?
These skills give a manager the ability to analyze and diagnose a situation and distinguish between cause and effect.
What are conceptual skills?
A theory developed by McGregor that states a manager's task is to supervise workers closely and control their behavior.
What is Theory X?
The shared set of beliefs, expectations, values, norms, and work routines that influence how individuals, groups, and teams interact with one another and cooperate to achieve organizational goals.
What is organizational culture?
This rule for ethical decision making produces the greatest good for the greatest number of people.
What is the utilitarian rule?
One's personal preference to use information about others in ways that result in inaccurate perceptions.
What is bias?