Effective Management Practices
Roles of a Manager & Ethics
Human Resources & Industrial Relations
Units 1-4
General Culture
100

_______________can be defined as the organisation and coordination of the activities of an enterprise in accordance with certain policies and in achievement of clearly defined objectives.

Management

100

According to Robbins et al. (2003), what are the four traditional roles of a manager?

  • Planning

  • ⁠Organising

  • Leading

  • Controlling

100

Which are the four main activities of the HR Cycle?

  1. Acquisition 

  2. Development 

  3. Maintenance 

  4. Separation  

100

How would an industry that uses raw materials to manufacture goods be classified?

Secondary

100

Canada's Capital is ________________. 

Ottawa 

200

_______________ involves establishing a clear vision,  sharing (communicating) that vision with others so that they will follow willingly,  providing the information, knowledge, and methods to realise that vision, and coordinating and balancing the conflicting interests of all members or stakeholders.

Leadership
200

Which Management role (Robbins 2003) corresponds to: 

“Defining goals, setting strategies, creating plans.”

Planning

200

This phase of the HR cycle focuses on helping employees grow through continuous learning and training.

Development

200

In a monopoly market, who ultimately has control over the prices of goods and services?

Producers

200

What is the largest bone in the human body?

Femur

300

According to a research conducted between the 1940s and the 1950s, which are the three types of behaviour that influence management styles.

  • Autocratic

  • Democratic

  • Laissez Faire

300

Which Management role (Robbins 2003) corresponds to: 

“Directing and motivating staff, and resolving conflict”

Leading

300

This phase of the HR cycle is about keeping employees satisfied and motivated.

Maintenance

300

The segment of the market on which the business concentrates its marketing effort.

Target Market

300

When did the Twin Towers fall?

September 11, 2001

400
  1. March the columns:

(        ) Managers are passive and are controlled more by the group.

(        ) Managers who believe in a high degree of control and supervision. 

(        ) Managers share their responsibilities and allow team members to participate in decision-making.

a. Autocratic

b. Democratic

c. Laissez-Faire

(   c. Laissez Faire  ) Managers are passive and are controlled more by the group.

(  a. Autocratic   ) Managers who believe in a high degree of control and supervision.

(   b. Democratic    ) Managers share their responsibilities and allow team members to participate in decision-making.

400

According to Blanchard and Peale (1998), when people in business face ethical problems, they should ask themselves three questions before making a decision. 

What are the three questions?

  1. Is it legal? 

  2. Is it fair? 

  3. How would I feel about it?

400

In which alternative dispute resolution a neutral person (someone not involved in the argument) helps both sides talk and find a solution, only giving suggestions; not making the final decision?

Conciliation / mediation

400

The total value of goods and services produced by all people in the workforce in a country over a financial year.

Gross Domestic Product (GDP)

400

Who wrote “Pride and Prejudice”?

Jane Austen

500

Management theory in 1960s / 1970s which establishes there’s no single best way to lead—managers must adapt their style to the situation.

Situational / contingency theory

500

According to Henry Mintzberg’s theory, which role does a manager perform when he/she looks for opportunities for growth and develops strategies.

Entrepreneur

500

Name 3 causes of industrial disputes

  • Wage demands

  • Working conditions: hours of work, the physical environment

  • Management policies: organisation structure, technological change

  • Political goals: pressure to promote the election of a political party

  • Social issues: child care, sustainability, protection of minority groups

  • Occupational health and safety

500

Which Economic Performance Indicator measures the changes in the cost of living?

Consumer Price Index

500

What is the rarest blood type among humans?

AB-negative

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