Soft Skills
What is a type of non-verbal behavior that is considered positive and motivating for others?
1.) A Smile
2.) Open Arms/ posture
3.) Nodding
4.) Eye contact
5.) Leaning in
What's the purpose of a meeting agenda?
To let everyone know what the meeting is about and what will be discussed.
Which department handles everything that has to do with computers?
A: IT Information Technology
Companies utilize different strategies to share information with employees and the public. The best way to distribute information quickly to everyone, is by utilizing:
1.) posting a message on social media
2.) getting an announcement in the newspaper
3.) writing an email to all employes
4.) make an announcement on television
1.) posting a message on social media
Most businesses are registered companies that are either a corporation or a _______ ?
LLC (limited liability company)
Active listening is an essential aspect of good communication skills. To demonstrate good listening skills, your customers will feel as though their concerns are valid. Which one is not considered active listening?
1.) Avoid any arguments
2.) Pay Attention
3.) Encourage
4.) Question and Reflect
1.) Avoid any arguments
What does S stands for in SWOT analysis?
Strengths
Most business will have main function areas. The owner of the company will fall under which area?
1.) Management
2.) Finance
3.) Marketing
4.) Accounting
1.) Management
When sending an email we should avoid doing the following...
1.) writing in all CAPS so that they can understand our message better
2.) write our key contact information so that they can reply back to us
3.) write in a professional nice way so that our document looks great
4.) write only essential important, straight to the point
1.) writing in all CAPS so that they can understand our message better
When is it appropriate to arrive to meetings?
Around 15 minutes earlier
It is important to do the following once you arrive to a meeting:
1.) greet at least some of the attendees and mingle if possible
2.) bring coffee and snacks for everyone
3.)bring a friend with you so you don't get bored
4.) find the best seat away from the presenter
1.) greet at least some of the attendees and mingle if possible
Emily is adding a garden to her yard. She estimates the work to build a raised garden will be $250 per day and will take six days to complete. What is the project's budget at completion?
$1500
What is the main difference between an employee and an independent contractor?
an independent contractor is not considered an employee of the company
When we speak to others, we need to be careful about our tone because...
others might become offensive and end up not listening to us
What is the most important part of a business plan?
The Executive Summary
What is Business etiquette?
is a set of manners that is accepted or required in a profession.
Tucker is the project manager for a new school building. He measures the project's performance and progress by looking at the value and cost. Which method is used to determine the project performance?
1.) forecasting
2.) performance reviews
3.) cost management plan
4.) earned value management
4.) earned value management
We have internal and external stakeholders. Who would be considered to be an internal stakeholder?
1.) You as the employee
2.) Your parents
3.) The owner of a company that is located in the same street as yours
4.) Your customers
You as the employee
What a key characteristics of an informal report?
is meant to be for a supervisor or to consider a particular issue
Find the total price of a pair of boots for $90 after 7% sales tax.
$96.30
Active listening can be done by
Paying Attention to the conversation, encouraging them to continue speaking, questioning, reflecting into what they have mentioned
Peter, a project manager, meets with his client to get the client's signature at the completion of a phase of work. Which phase is the project in?
1.) planning
2.) executing
3.) monitoring and controlling
4.) closing
3.) monitoring and controlling
Which department handles the payroll of a company?
HR (Human Resources)/ Finance
For a company, a __________________ is used by a company to explain, in simple and concise terms, its purpose(s) for being. It is usually one sentence or a short paragraph.
Mission Statement
What are Business Consultants?
1.) professional advisors that help companies achieve their goals or streamline operations in a particular area of the business
2.) Help with raw materials, components, and goods take before their assembly and sale to customers.
3.) Use data to form business insights and recommend changes in businesses and other organizations.
4.) Sell a product or service in a given territory, in a store, or by telephone
professional advisors that help companies achieve their goals or streamline operations in a particular area of the business