goal setting
A specific target, a benchmark of achievement that can be attained within a specific time frame
What is a goal?
A brief, written account of personal, educational and professional qualifications and experience
What is a Resume?
A barber in training; also called an assistant
What is an apprentice?
Building professional relationships through meeting and greeting people
What is networking?
The average amount spent on services and retail by a client during one visit
What is an average ticket?
Inviting new clients to join your clientele
What is client development?
The atmosphere of one’s surrounding; the feeling of a place, it’s aura
What is ambiance?
All properties owned
What are assets?
A percentage of the dollar income the individual barber professional creates from client services
What is commission?
Characteristics of a product. “What’s in a product”
What are features?
White stripes=bandages; red stripes=blood
What is a barber pole?
Five criteria to help keep you focused and keep you on track with goals
What are S.M.A.R.T. goals?
A letter of application and is a necessary companion piece to the resume
What is a cover letter?
Key factors offered to an employee by an employe, which include insurance, paid holidays, vacation time and sick days
What are job benefits?
A complete profile of the client resulting in a discussion between barber and client with the goal of creating the best look for the client
What is a consultation?
The client’s profile combined with the financial value of the client
What is the client factor?
The tracking and oversight of clientele-building activities, and measuring and evaluating their results; abbreviated as CRM
What is client relations management?
Also referred to as chairside manner; the ways you treat your guest like an important, valued individual
What is personalized approach?
Money that leaves you, which you spend or pay out
What is an expense?
Compensation system that guarantees a set income on a weekly or monthly basis
What is salary?
Things that the product will do to enhance the appearance or improve the condition of the client’s hair. “What a product does”
What are benefits?
“treatment“ of disease from the days of the Ancient Greeks
What is bloodletting?
This vision statement identifies where you want your career to be in 5 years
What is a long-range goal?
A collection of creative work and documents to show potential clients or employers
What is a portfolio?
A barbershop program developed to familiarize the new employee with work habits and stand of the barbershop
What is orientation?
A composite of market statistics used to identify the general characteristics of individuals within a market area
What is a client profile
All available appointment times for a given day or week are scheduled with clients
What is a full book?
The action of two or more people working cooperatively together to achieve a total effect that is greater than what could have been achieved individually
What is synergy?
A set dollar amount paid each month to the lessor that allows you to predict monthly expenses
What is fixed rent?
Guarantees a certain amount of money on a regular basis and allows for additional payment based on the number of clients brought in
What is salary plus commission?
Someone interested in saving money at all costs and not as interested in quality of products as price
What is a bargain buyer?
Front of the head was shaved with a long, thick braid, tied with black ribbon down the back
What is a queue?
These goals identify what you would like to achieve in the next year
What is a short-range goal?
A form used to submit information to an employer
What is an application?
Selling specialized and/or additional services to clients beyond what they had originally scheduled for that visit
What is upselling?
The act of making a future appointment for a client after their present service is complete
What is prebooking?
A rental agreement
What is a lease?
A ready buyer; the person who will take a chance on new products without hesitation
What is an open-minded buyer?
Ring of hair surrounding a mostly bald head which symbolized “enslavement” to God
What is a tonsure?
Also known as Pareto’s principle; a scientific principle that describes a consistent, universal pattern of distribution
What is the 80/20 rule?
Clients sent to the barber by friends and family recommending their services
What is a referral?
All the money you owe
What is liabilities?
The careful person who wants the facts about a product and thinks about buying without much regard for who else likes or uses the product
What is a logical buyer?
Women’s salons began to take over the barber’s business offering men longer and more blow-dried or processed hairstyles
What are unisex salons?