Information technology and the Changing Workplace
What is information technology?
the use of electronic devices that aid in the creation, management and use of information.
What is problem solving?
identifying and taking action to resolve problems
What is knowledge management?
The processes through which organizations develop, organize, and share knowledge to achieve competitive advantage.
Who said the “productivity of knowledge and knowledge workers” is the decisive competitive factor?
Peter Drucker
What type of problem is this?
it happens often and allows for preparing and programming in advance.
structured problems.
What is one advantage of group decision making?
It is highly significant, and they should be actively sought whenever time and other circumstances permit.
Team decisions make greater amounts of knowledge and expertise available to solve problems.
They help to avoid tunnel vision and consideration of only limited options.
What is e-commerce?
the process of buying and selling goods and services through use of the Internet
What type of Decision environment is this?
lacks complete information but offers "probabilities" of the likely outcomes for possible action alternatives
Risk environment
Which heuristic is most likely at play if a manager bases a marketing budget on last year’s budget without analyzing current needs?
Anchoring and adjustment heuristic
Nike is an example of what?
Enable E-commerce
What type of decision environment is this example?
Owning a company during the pandemic
uncertain environment
Which heuristic involves using information that comes easily to mind when making a decision?
Availability heuristic
What are the stages of development in in e-commerce?
1. Secure an online identity
2. Establish a Web presence
3. Enable e-commerce
4. Provide e-commerce and customer relationship management
5.Utilize a service application model
Name the three decision environments
A certain environment
A risk environment
An uncertain environment
What two questions should be asked on the ethics double checklist?
(1) "How would I feel if my family found out about this decision?"
(2) "How would I feel if this decision were published in the local newspaper?"