UNIT 3 AOS 1
Question: What is a business objective?
Answer: A specific target a business aims to achieve, such as increasing profit or market share.
Question: What are esteem needs?
Answer: According to Maslow, this level of needs includes recognition, respect and achievement.
Question: What is the operations process?
Answer: The transformation of inputs into outputs.
What are key performance indicators (KPIs)?
Answer: Measures used by managers to assess the performance of a business. Question:
Question: What is a learning organisation?
Answer: Senge argued that successful businesses develop this type of organisation that continuously learns and improves.
Question: Who are stakeholders?
Answer: The parties who have an interest in or are affected by the activities of a business.
Question: What are specific and challenging goals?
Answer: Locke and Latham argued that goals should be this type of goal to improve employee motivation.
Question: What is Total Quality Management (TQM)?
Answer: This quality management strategy focuses on continuous improvement and involvement of all employees.
Question: What is an internal force for change?
Answer: A decline in profitability is an example of this type of force for change.
Question: What is a low-risk strategy?
Answer: Retraining employees is an example of this type of strategy for implementing change.
Question: What is the laissez-faire management style?
Answer: This management style allows employees considerable freedom in decision-making.
Question: What is the drive to defend?
Answer: Lawrence and Nohria proposed that people are motivated by four drives, including the drive to acquire, bond and comprehend, and this fourth drive.
Question: What is Just-In-Time (JIT) production?
Answer: This strategy aims to reduce waste by producing goods only when they are needed.
Question: What is an external force for change?
Answer: Technological advancements are an example of this type of force for change.
Question: What is a high-risk strategy?
Answer: A strategy involving large-scale restructuring or new management is commonly classified as this.
Question: What are interpersonal skills?
Answer: The ability of a manager to motivate, negotiate and communicate effectively with employees.
Question: What is performance appraisal?
Answer: This performance management strategy involves comparing an employee's actual performance against expected standards.
Question: What is corporate social responsibility (CSR)?
Answer: The use of environmentally sustainable and socially responsible practices in operations management.
Question: What is Force Field Analysis?
Answer: Lewin's tool used to identify forces supporting and resisting change.
Question: What is the human cost of change?
Answer: Resistance, stress and uncertainty experienced by employees during change.
Question: What is corporate culture?
Answer: The shared values, beliefs and behaviours that exist within a business.
Question: What is training?
Answer: The process of teaching employees the skills and knowledge needed to perform their job effectively.
Question: What are outputs?
Answer: Finished goods and services produced by a business.
Question: What is a proactive approach to change?
Answer: Managers who anticipate future conditions and act before issues arise are taking this approach to change.
Question: What is transformational leadership?
Answer: This leadership style is often considered effective during periods of significant organisational change because it inspires and motivates employees.