Polite English
Change this direct phrase to polite: “Send me the report now.”
“Could you please send me the report now?”
What’s a good opening for a professional email?
“I hope this message finds you well.”
Which verb means “to make something better”?
Improve
What’s a professional way to open a meeting?
“Good afternoon, thank you for joining today’s meeting.”
Which verb means “to stop a problem before it happens”?
Prevent
What’s a polite way to ask someone to repeat something?
“Could you repeat that, please?”
Which is better: “Pls send info” or “Could you please share the information?”
Could you please share the information?”
Replace “make smaller” with the professional verb.
Reduce
Why is it important to have an agenda?
To keep the meeting focused and organized.
Polite version: “You always make mistakes.”
“I noticed repeated errors. Could we review the process together?”
Replace “I don’t know” with a more professional phrase.
“I’m not sure, but I can check for you.”
Rewrite this informal phrase: “Sorry, I can’t do that.”
“Unfortunately, I’m not able to do that at this time.”
Which verb means “to reach a target”?
Achieve
Present an idea in 1 sentence using “I would like to suggest…”
“I would like to suggest holding a daily huddle to review results.”
If a customer is confused, what phrase could you use?
“Let me clarify this for you.”
What modal verb can make requests softer and more polite?
“Could / Would”
What is the purpose of an email closing line?
To leave a polite, professional impression (“Thank you for your support.”)
Replace “look at data carefully” with the business verb.
Analyze
What’s a polite way to ask for someone’s opinion in a meeting?
“What are your thoughts on this?”
Describe a solution in 2 sentences for: Low training attendance.
We can adjust training schedules to better fit agent availability. This will help increase attendance.”
Polite rephrase: “You’re wrong.”
I see your point, but I think there might be another way to look at it.”
Fix this email closing: “Bye.”
“Best regards,” / “Sincerely,”
Which verb means “to put something into action”?
Implement
Summarize this meeting professionally: “Calls are too long. Fix it.”
“Our handling time is above target. Let’s identify best practices to reduce call length while keeping quality.”
What are the 3 steps of the Business Challenge activity?
Identify the problem → Propose a solution → Present professionally