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100

What do a company's rules of conduct do for employees?

A. Provide guidelines for acceptable and unacceptable behavior 

B. Communicate compensation methods

C. Define levels of authority

D. Document strategies for achieving goals

A. Provide guidelines for acceptable and unacceptable behavior

100

To be an effective team member, employees need to be willing to:

A. Collaborate with others

B. Take on all jobs

C. Provide insensitive feedback

D. Withhold opinions

A. Collaborate with others

100

Tommy defaulted on a car loan, and the bank seized his car. This is called:

A. Foreclosure

B. Debt consolidation

C. Forbearance

D. Repossession

D. Repossession

100

A. Dishonest

B. Suspicious

C. Irritable/moody

D. Slow/methodical

C. Irritable/moody

100

Which is an effective subject line for a professional email?

A. New product information

B. Can we talk for a minute?

C. One more thing…

D. Mtg. rescheduled for 3 p.m.

D. Mtg. rescheduled for 3 p.m.

200

Jasmine and Jason both need the conference room at the same time. The conflict is due to:

A. Unclear boundaries

B. Limited resources 

C. Inconsistent behavior

D. Desire for authority

B. Limited resources

200

Todd needs to create a business plan. Which search term is best?

A. Business plan elements

B. Planning document components

C. Develop planning document

D. Plan components

A. Business plan elements

200

A flat $0.184 per gallon tax on gasoline is what kind of tax?

A. Excise 

B. Sales

C. Estate

D. Capital gains

A. Excise 

200

What should businesses do during orientation to help new employees feel comfortable?

A. Introduce them to other employees

B. Emphasize discipline policies

C. Provide performance reviews

D. Give them a complex project

A. Introduce them to other employees

200

A business’s brand promise is what it intends to:

A. Use as a trademark

B. Name its product

C. Sell to the target market

D. Provide the customer

D. Provide the customer

300

When you monitor projects, you are more likely to:

A. Find flaws in your team’s work

B. Struggle to stay focused

C. Achieve better project results 

D. Take over all the work

C. Achieve better project results

300

Selling shares in a company to raise money is called:

A. Equity funding 

B. Dividend

C. Accounts payable

D. Debt



A. Equity funding 

300

Switching internet providers to save money is an example of:

A. Planning expansion

B. Reducing expenses 

C. Creating a budget

D. Increasing sales

B. Reducing expenses 

300

How can employees maintain a customer service mindset?

A. Decide how to spend break time

B. Maximize conversations with coworkers

C. Listen to soothing songs

D. Devote full attention to customers

D. Devote full attention to customers

300

A seller’s market is characterized by:

A. Equilibrium price

B. High demand

C. Low prices

D. Large supply

B. High demand

400

Which of the following statements regarding the chain of command is true?

A. Only useful for retail businesses

B. Most employees dislike it

C. All businesses use it 

D. Rarely used by modern companies

C. All businesses use it 

400

How are entrepreneurs similar?

A. They have determination and confidence 

B. Born with leadership skills

C. Most go on to start other businesses

D. Rarely fail

A. They have determination and confidence 

400

What retirement plan guarantees a fixed payout with little employee control?

A. 401(k)

B. Defined contribution

C. Defined benefit

D. Social Security

C. Defined benefit

400

Building positive customer relations is one of the least expensive ways to:

A. Compete with other businesses

B. Manufacture goods

C. Offer employee bonuses

D. Attract investors

A. Compete with other businesses

400

According to the marketing concept, which option demonstrates customer orientation?

A. Advertising features of a product

B. Convincing a buyer to buy

C. Finding out what a buyer wants

D. Researching competitors

C. Finding out what a buyer wants

500

When showing why change is necessary, change leaders should:

A. Speak only to coworkers

B. Avoid details

C. Provide evidence

D. Create charts and graphs

C. Provide evidence

500

Why do creative people tend to be more tolerant of ambiguity?

A. Ambiguity limits expression

B. Uncertainty is an opportunity to be imaginative 

C. Creative people have more ambiguity in life

D. Creative people are less judgmental

B. Uncertainty is an opportunity to be imaginative 

500

What are the total assets: $4000 cash, $2300 receivable, $8460 inventory, $3500 equipment, $12850 debt?

A. $18,260

B. $16,320

C. $5,410

D. $4,980

A. $18,260

500

What types of behaviors reinforce a company's image and build repeat business?

A. Helpful, aggressive, and friendly

B. Consistent, knowledgeable, and helpful

C. Friendly, consistent, and passive

D. Knowledgeable, consistent, and aggressive

B. Consistent, knowledgeable, and helpful

500

To find customers who spent $2,500+ last year, a business should query by:

A. Credit rating and location

B. Product code and zip code

C. Sales dollars and dates 

D. Last name and account number

C. Sales dollars and dates 

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