Personal Qualities
a person who is naturally neat, punctual and detailed
organized
summary of one's education and experience to date
curriculum vitae
How you can begin a letter or email if you don't know the addressee's name
Dear Sir or Madam / To Whom It May Concern:
Scenario: An angry customer approaches you, whom you must address. How should you greet this costumer?
How can I help you?
Give me the definition:
fire alarm
a device making a loud noise that gives warning of a fire.
reliable
a period of absence from work granted to a mother before and after the birth of her child.
maternity leave
I had COVID last month, but I forgot to hand in my ____ _____ so my boss was very angry.
sick note
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. How should you respond?
"She is unavailable at the moment. Would you like to leave a message?"
Define:
steal
take without permission
able to adjust to new or changing conditions
adaptable
leave of absence granted because of illness.
sick leave
My boss has not _______ my request to take time off.
approved
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. How should you respond?
"Yes ma'am. Let me call my supervisor over here to assist you."
a house or building, together with its land and outbuildings, occupied by a business or considered in an official context.
premises
team player
when you swipe your card to show you have arrived at work (verb)
clock in
overtime
Scenario: You are speaking on the phone with a guest who is obviously upset and speaking very quickly. You do not catch everything she says. How should you respond?
"Can you repeat that again please?"
areas that only certain people can access
restricted areas
very hard-working and ambitious
driven
a nationally recognized day when most businesses and other institutions are closed.
public holiday
Todd keeps forgetting to clock out when he leaves for the day, can you please ______ him to swipe his card on his way out of the office?
remind
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What should you say? What is the WRONG thing to say?
"I apologize for your inconvenience. I will look into the problem." // "I don't know what you want me to do about it."
actions taken to keep something or someplace safe
security measures