Customer Service
Athena
Fraud
SVP
Miscellaneous
100
Receives messages for you when customers call.
What is VOICE MAIL?
100
Used to do advances and payments on loans.
What is a JOB?
100
This product requires daily review by customers to confirm checks that are clearing their account.
What is POSITIVE PAY?
100
These are numbers that change often and are accessible through SVP and HOGAN.
What is the CODE OF THE DAY?
100
DAILY DOUBLE ! DAILY DOUBLE! DAILY DOUBLE! A Business Banking Relationship Manager's maximum dollar limit to waive fees.
What is $250.00?
200
Where customers can get their CEO passwords reset.
What is TREASURY MANAGEMENT CLIENT SERVICES?
200
Used to make product changes such as payment amounts, maturity date, banker and banker AU.
What is a POST BOOKING MODIFICATION?
200
This is usually a two-part scam involving emails and spoof websites. Fraudsters send email to a wide audience that appears to come from a reputable company.
What is PHISHING?
200
Used to process overdraft decisions.
What is NSFR?
200
Needs to be done everytime your leave your desk.
What is CONTROL, ALT, DELETE and ENTER?
300
1-800-225-5935
What is the toll free number to the NATIONAL BUSINESS BANKING CENTER?
300
This is used when duplicate profiles exist on Athena and should be combined.
What is a CLIENT MERGE SERVICE JOB?
300
Customer or account information that would be used to prove identity to a team member?
What is TOKEN INFORMATION?
300
Hogan screen used to search for an obligor by name.
What is 0161?
300
James, Michael, Jennifer, and Raymond
What are THE FIRST NAMES OF ARIZONA'S BUSINESS BANKING AREA MANAGERS?
M
e
n
u