TM and Fraud
Which TM solution provides clients with ACH fraud mitigation solutions, and what is the monthly cost?
ACH PP- $22 p/month
What are the two most effective next steps after multiple unsuccessful attempts to reach an aging portfolio client? Answer:
1) Drop in personally 2)Identify and contact the branch that the client uses frequently.
Which payment types can be surcharged?
A. Credit Cards Only
B. Debit Cards Only
C. Both Credit and Debit Cards
A- Credit Cards Only
This remains the primary source of repayment for most business loans.
Cash flow
Where would you go, and how would you get there, to view client notifications and alerts?
SBI Alerts
What is the monthly cost of Pinnacle with Payments and Wires?
$65
Which dashboard can be used to easily track 90 day trailers? How do you get there?
Deposit onboarding dashboard
What is the primary benefit of Clover Homebase?
A. Payment processing
B. Employee scheduling, time tracking, and team management
C. Inventory purchasing
B. Employee scheduling, time tracking, and team management
This section of a credit request explains the purpose of the loan, the source of repayment, and why the transaction makes sense.
The credit story
How do you access Pinancle demo, and what is the password?
What internal tool can we use to quickly identify whether a client has TM services?
service browser feature line
Which tool would you utilize to review both your assigned clients and prospects, specifically your 5MM+ and/or Strategic Bets? Show us.
SMB Prioritized Calling Dashboard
Which Merchant Services solution allows a business to send payment requests through text and email?
A. Clover Homebase
B. Everyware
C. Biller Genie
B- Everyware
An underwriter can already see the financial statements, so the RM's job is to provide this about the business and financing request.
The "story" behind the numbers
Which internal tool/resource could you use to view all pertinent client information in one single document? How do you get there?
Tear Sheet
If a client is on analysis billing, which statement should be reviewed to identify TM services and pricing?
analysis statement
What are the new increased transfer limits for external transfers (eligible accounts)? Which accounts are considered "eligible".
For eligible accounts, external transfer inbound limits have updated as follows:
A business already has industry-specific software but needs a way to securely process payments online. Which solution is commonly integrated?
A. Clover Flex
B. Authorize.net
C. Homebase
When a borrower operates in a higher-risk industry, these should be highlighted in the credit story to explain why the bank is comfortable proceeding.
Mitigants
You are meeting with an industry you are not familiar with. What resource could you reference and how would you get there?
PNC Small Business/Product and Services/Industry Solutions
Instead of asking how many checks a client writes, bankers should focus on these three things within the statement
check activity, payment recipients, and debit card spending patterns
What are the 4 key components of our SMB 2030 plan?
Bonus Question- What is the key driver in acheiving SMB 2030?
+325K net new DDA's, 100% of digital adoption for new DDA's, 2X payment revenue, 50% growth in primary clients.
Bonus- Secured lending
A multi-location restaurant group wants centralized reporting, menu management, online ordering, KDS, and delivery management. Which solution best fits these needs?
A. Clover Duo
B. Everyware
C. LINGA
C- Linga
This is the amount of deposits at PNC a client would need to avoid an auto-decline in a high-risk industry.
50MM
A client is having difficulty finding the payments screen/option through online banking. Which internal tool could we use to see exactly what they are seeing? How would you get there?
Online Banking Emulation