Employee Performance
Customer Loyalty
Key Performance Metrics
Sales
Total Shareholder Value
100
According to a Gallup study, what percentage of employees in the U.S. are disengaged? A. 52% B. 71% C. 35% D. 82%
71%
100
Companies with highly engaged employees show what percentage increase in customer satisfaction for every 1% increase in employee engagement ( Conference Board)? A. .25% B. .5% C. 1% D. .10%
.5%
100
Businesses with high engagement versus low engagement have higher revenue growth by what percentage according to Standard and Chartered? A. 42% B. 21% C. 10% D. 50%
42%
100
According to Gallup, by what percentage did companies with highly engaged employees and customers outperform their competitors in sales growth? A. 85% B. 10% C. 25% D. 50%
85%
100
According to a study done by Vivaldi on Brand Leadership, companies with both external and internal brand engagement outperform the S&P index by what percentage? A. 50% B. 320% C. 150% D. 275%
320%
200
How much does lost productivity due to disengaged employees cost the U.S. economy annually according to Gallup? A. 100 Million B. 5 Billion C. 370 Billion D. 40 Billion
370 Billion
200
According to a study done by the Conference Board, effective employee engagement increases customer loyalty by what percentage? A. 56% B. 10% C. 25% D. 5%
56%
200
Businesses with high engagement versus low engagement have higher profit margin increases by what percentage (Standard and Chartered)? A. 2% B. 16% C. 5% D. 10%
16%
200
According to a study by the Institute for Employee Studies, a 1% increase in employee commitment drove what % increase in monthly sales? A. 1% B. 5% C. 12% D. 9%
9%
200
According to Watson Wyatt, companies with high employee engagement generated 3 year shareholder returns that were what percentage higher than those without? A. 200% B. 300% C. 50% D. 25%
200%
300
Based on a study done by the Conference Board, how does turnover for highly engaged companies compare to those with low engagement? A. 10% lower B. 5% lower C. 20% lower D. 30% lower
30%
300
What percentage of brand perception is determined by experiences with employees (Ken Irons)? A. 10% B. 50% C. 30% D. 70%
70%
300
For 1998-2006, the average cumulative stock return for the S&P 500 was 45.6%. For Fortune's 100 Best Companies to Work For, what was that number? A. 50% B. 60% C. 100% D. 200%
200%
300
What is the estimate of increased revenues achieved by improving customer experiences and interactions in the hotel industry? A. 10 million B. 100 million C. 1.2 billion D. 500 million
1.2 billion
300
Companies with highly engaged employees have an EPS growth rate that is how many times better than those with low engagement (Gallup)? A. 5.5 B. 1.5 C. 3.9 D. 2.0
3.9
400
According to SHRM, employee retention can increase by what percentage due to effective employee engagement? A. 44% B. 11% C. 5% D. 1%
44%
400
What percentage of customers leave a company because of poor employee attitudes (Journal of Applied Psychology)? A. 68% B. 11% C. 27% D. 50%
68%
400
Based on a Towers Watson Workforce Study, what increase in operating income did companies with engaged employees show versus those without? A. 19% increase vs. a 34% decrease B. 19% increase vs. a 5% increase C. 5% increase vs. a flat performance D. 10% increase vs. a 5% increase
19% increase vs. a 34% decrease
400
Best Buy reported that stores with increased engagement by a 10th of a point on a 5 point scale drove how much in increased sales? A. 10,000 B. 25,000 C. 50,000 D. 100,000
100,000
400
According to Gallup, high engagement firms experience earnings per share growth rates of what percentage compared to a 11.2% decline for low engagement ones? A. 5% B. 10% C. 28% D. 18%
28%
500
For salaried employees, the cost of turnover is what % of that employee's annual salary (AMA)? A. 10% B. 30% C. 50% D. 20%
30%
500
According to the MCA Brand Ambassador Benchmark Study, what percentage of customers are loyal because of good employee attitudes? A. 41% B. 11% C. 62% D. 18%
41%
500
According to a Gallup study, by what percentage did companies with highly engaged employees and customers outperform their competitors in gross margin? A. 10% B. 5% C. 18% D. 26%
26%
500
J.C. Penney found that stores with top-quartile engagement scores generate how much more sales per square foot than similar stores in the lowest quartile? A. 1% B. 2% C. 10% D. 5%
10%
500
According to Watson Wyatt, the amount of total shareholder value attributable to employee engagement via management behavior is what percentage? A. 1.5% B. 2.7% C. 3.8% D. 4.5%
3.8%
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