Week 1 Wild Card
Name the online form that must be submitted by the customer to designate an agent?
Account Agent Designation Statement
For what reason can a Master Summary account be cancelled?
Payment history
Who has access to the ABC portal to manage their assigned Ameren accounts?
Key Accounts Executives (KAE)
What is the method used to reproduce the customer’s online account content?
Emulation
What are the non-individual customer types when more than one person is responsible for the bill?
1.Corporation
2.Farm
3.Government
4.Non-Profit Organization
5.Limited Liability Company
6.Limited Partnership (LP)
7.Partnership
8.School District
Small Business
What drives the due date and late payment charges on non-residential accounts?
Customer Type
What webpage shows this information:
•Electric load sheet
•Electric service guidelines
•Conduit Specifications Upgrade
•Relocate or Remove Electric, Gas, or Lighting
Construction Services
This billing option allows the RES to bill the customer for their electric supply and Ameren’s delivery service charges?
Single Bill Option (SBO)
This number is assigned by the U.S. Department of Labor?
Standard Industrial Classification (SIC)
To use an existing Non-Individual COR for service, name the 3 items that must match.
1.Business Name and DBA Name
2.Customer Type
3.Social Security or Federal Employer Identification Number (FEIN)
Name the 4 government customer types and their due dates.
Federal 45 Days
County 60 Days
Municipal 60 Days
State 98 Days
Name the six non-residential gas rate assignments and the average daily usage?
1.GDS-2 Small < 200 therms
2.GDS-3 Intermediate > 200 but < than 1,000 therms
3.GDS-4 Large > = 1,000 therms
4.GDS-5 Seasonal Delivery (optional)
5.GDS-6 Inadequate Capacity
6.GDS-7 Special Contract
The Property Management Team is responsible for assigning what?
PIN to Trusted Partner
How many names should be requested when placing a Non-Residential connect and what would be a preferred title?
Two Officers / Accounts Payable Officer
What payment assistance option allows a customer to pay off a large balance incurred due to a company error and for how long?
SAG (Special Agreement ) 60 months
This tariff identifies charges and responsibilities for non-residential customers who purchase their own natural gas and deliver it into Ameren’s distribution system ?
Rider T Gas Transportation Service
Name the 3 things a Trusted Partner with a PIN can do.
1.Modify the email address.
2.Request enrollment in Budget Billing.
3.Request a connect order.
When issuing a connect order with these rates, it is required to ask the caller of the service request is it for residential or business/non-residential purpose?
DS-2/GDS-2
What are the 4 reasons CSS generates a “serious” letter for Returned Items?
1.Non-sufficient Funds (NSF)
2.Account Closed
3.Uncollected Funds
4.No account with the bank (critical Red Flag Exists contact)
Name the 5 most common EDI Types and there uses?
1.810 Send and invoice
2.814 Enrollments, drops
3.820 Send payments
4.824 Ameren uses to communicate about ucb/por
5.867 Send usage data to RES/RGS