The Management Process
Types of Managers
Management Roles and Skills
Strategic Management
Contingency Planning & Corporate Culture
100
That portion of a manager's job concerned with guiding and motivating employees to meet the firm's objectives.
What is LEADING/ DIRECTING
100
Vice-president, treasurer, chief executive officer, and president are found at this level of management
What is top management
100
If a manager attends a subordinate's wedding, this is an example of playing this kind of role.
What is figurehead
100
This type of strategy focuses on how specific areas can achieve corporate goals.
What is Functional Strategy
100
If a firm establishes a back-up plan, they are engaging in this type of activity.
What is contingency planning.
200
As a manager, if you focus on this only, you may or may not be effective.
What is BEING EFFICIENT
200
Rachelle is one of the managers responsible for hiring, training, evaluation, and compensation of employees. She is this type of manager.
What is human resource manager
200
A secretary's ability to type, an animator's ability to draw a cartoon and an accountant's ability to audit a company's records are all these types of skills
What is TECHNICAL SKILLS
200
In a SWOT analysis Changing consumer tastes, hostile takeover offers, and new competitors would be classified this.
What is threats.
200
If a hotel burns down a day before its grand opening, the managers are most likely to be engaged in this activity.
What is crisis management.
300
Top managers at Cortland Co. are now determining whether a gap exists between the company's current situation and its desired situation. We can assume that they have already taken this first step.
What is setting goals for the company.
300
Production control, inventory control and quality control are some key components of this manager's job
What is Operations Manager
300
The basic management skill that is demonstrated in one's ability to think in the abstract and to see beyond the present situation.
What is conceptual skills
300
Long-term goals typically relate to time periods in the range of ________ years, while intermediate goals usually cover a time period of ________ years.
What is 5 years or more; 1 to 5 years
300
In 2010 BP had an explosion at a drilling rig in the Gulf of Mexico which killed 11 workers and caused a huge oil spill. In this case BP faced a ____.
What is a CRISIS.
400
When the CEO of Compaq Computers broke the company down into several smaller units, each responsible for its own functions, he was engaging in this management function
What is organizing
400
________ managers are responsible for a company's system for creating goods and services, while ________ managers are responsible for the development, pricing, promotion, and distribution of products and services.
What is Production AND marketing
400
Ronald Koslowsky, a marketing manager at Wintron Co., receives a telephone call from LeRoy Shelton, a marketing manager at Young-Times Inc. The two chat socially, occasionally talking about different parts of their work. This is an example of a manager operating in this Mintzberg role.
What is liaison
400
Maple Leaf Foods' plan to increase its earnings by more than 75 percent by 2015 is an example of a(n) ________ plan, while Coca-Cola's plan to increase sales in Europe by building European bottling facilities is an example of ________ planning.
What is strategic and tactical
400
A company like Royal Bank of Canada with many different divisions and different types of customers in different divisions, who all pursue different goals are likely to have different types of ______.
What is subcultures
500
Doreen has been tracking product sales for McCoy Industries. She notices that sales of surgical supplies have fallen off in the past six months and she is considering strategies to reverse this trend. This is an example of this function of the management process.
What is Controlling
500
A transit supervisor who monitors bus schedules, passenger safety, and the behaviour of bus drivers is a ________ manager, while a plant manager in a manufacturing plant is a ________ manager.
What is first-line; middle
500
Marilyn is involved in making an important decision regarding the purchase of new equipment for her company's only manufacturing plant. She has just identified several alternative possibilities that will solve the problem that is facing her so she will do this next.
What is Evaluate the alternatives
500
When Bell Canada diversified by forming BCE, it acquired interests in businesses like trust companies, pipelines, and real estate. This is an example of this type of diversification.
What is conglomerate diversification
500
When Disney allowed for an extra two weeks between the time when a new cruise ship was supposed to be finished and its first scheduled cruise, they were engaged in ________, while they would have been engaged in ________ if the ship suddenly sank as it was launched.
What is contingency planning AND crisis management
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