Projects
and
Timelines
Sales and
Negotiations
Money and
Costs
HR and
People
Customer
Service and
Support
100

finish by the final date

meet a deadline

100

reduce the price for a customer

offer a discount

100

send money owed

make a payment

100

teach job skills

train new employees

100

help someone who bought from you

assist a customer

200

finish after the final date

miss a deadline

200

decide how much something will cost after talks

agree on a price

200

reduce spending levels

cut costs

200

give comments on work performance

give feedback

200

handle a customer's problem

deal with a complaint

300

revise planned dates

update a schedule

300

make an agreement legally binding

sign a contract

300

increase the cost of a product or service

raise prices

300

bring in new workers

hire staf

300

fix a problem

resolve an issue

400

coordinate tasks and a team

manage a project

400

conclude talks successfully

reach an agreement

400

return money to a buyer

give a refund

400

paid time off

annual leave

400

say sorry for being late

apologise for the delay

500

complete without overspending

stay within budget

500

finalise a sale successfully

close a deal

500

email a payment request

send an invoice

500

question a candidate formally

conduct an interview

500

contact someone again later

follow up with a client

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