Category 1
A group of two or more people who work together to achieve a common goal is a
Team
This is the shared beliefs, customs, practices, and social behavior of a particular group or nation.
Culture
The ability of an individual to hear what a person says as well as understand what is being said.
Listening Skills
The use of English by those with a different native language is
English as a Second Language
Group discussion in which individuals get as many ideas as possible within a set amount of time?
Brainstorming
Which type of hazard causes the most injuries in an office setting?
Falling hazard
This is a belief or generalization about a group of people with a given set of characteristics.
Stereotype
Those who guide others to a goal.
Leaders
When individuals involved in conflict come together to discuss a compromise, it is called what?
Negotiation
When individual team members agree on the decision that the team makes.
Consensus
This includes age, race, nationality, gender, mental ability, physical ability. And other qualities that make an individual unique.
Diversity
In which leadership style does the leader share decision making with the group?
Democratic
Skills that help people communicate and work well with each other are called what?
Interpersonal Skills
When a person is willing to talk to people or share information, he or she is described as being
Communicative
Skills required to resolve a situation in which a disagreement could lead to hostile behavior are called what?
Conflict-Resolution Skills
This is the inclusion of a neutral person to help conflicting parties resolve their dispute and reach an agreement.
Mediation
This type of team is brought together for a specific purpose
Functional
This type of team is brought together to solve a specific problem or task and is sometimes called a task force.
Cross-functional
The process of sending and receiving messages between people of various cultures is ____________________ communication.
Intercultural
When you give up an individual idea so the group can come to a solution.
Compromise
These are the interacting forces within a group
Group Dynamics
The stage of Bruce Tuckman’s group decision-making process in which the members express their individual needs and opinions is
Storming
Which of the following describes a process for holding meetings so that they are orderly and democratic?
Parliamentary procedure
This is a system that individuals use to acquire, organize, maintain, retrieve, and use information.
Personal Information Management (PIM)
These skills give the ability to interpret and make reasonable judgments and decisions by analyzing a situation.
Critical-Thinking Skills