Barriers to Communication
Nonverbal Communication
Communication Channels
Delivery
100

Interferences that cause the message received by the audience to be different from the intended message are called:

Noise

100
What are variation in pitch called?
Tone of voice
100
How should your writing sound?
Natural
100
Delivering a message in a vibrant way is called
Dynamic delivery
200

What can dramatically improve your chances for business success?

Excellent communication skills

200
Smiles, frowns and clenched jaws are examples of:
Facial expressions
200
In analyzing your audience, what should you consider?
Expectation, education, profession
200
When a hostile questioner appears determined to undermine your presentation, what should you do?
Stay calm, collect your thoughts, answer without getting defensive
300
What causes significant obstacles to effective communication.
Slang and jargon
300
When the listener completely focuses on the speaker, it is called:
Active listening
300
Why should avoid grammar goofs?
They distract the reader.
300
The amount of verbal and nonverbal information conveyed is called:
Richness of communication
400
One of the reasons people tend to have a hard time listening is because the way people think is:
They think at a much faster rate then they can listen.
400
Shrugging and fidgeting are examples of:
negative gestures and posture
400
What determines the proper choice of communication channel?
The preferences of the audience.
400
Avoid biases because:
Biases can interfere with your message and can alienate your audience.
500
Language used by specific groups and not universally spoken is called:
Slang
500
Positive gestures and posture emphasize:
confidence and openness
500
The communication channel that has the lowest degree of channel richness is:
e-mail
500
The communication channel with the highest level of channel richness is:
Face to face meeting
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