Barriers to Communication
What is Formal Language?
What are variation in pitch called?
Tone of voice
When sending a email to a manager what type of things should you check before sending out the email?
*Communication tone
*Spelling/punctuation/grammar
What are four types of communication skills?
What are:
Written
Verbal
Non Verbal
Visual
What can dramatically improve your chances for business success?
Excellent communication skills
Smiles, frowns and clenched jaws are examples of:
Facial expressions
Communication management skills include.....
When using written communication what is important?
What is :
Complie complete sentences
Use standard English
Using appropriate spelling/grammar
What causes significant obstacles to effective communication.
What is using Slang and jargon
When the listener completely focuses on the speaker, it is called:
Active listening
Upward communication is.......
What is when two people in low levels of a business communicate with those in upper levels, such as a manager communicating with a CEO.
What is verbal communication?
Using spoken language to transmit a message through listening and speaking.
Informal Language
What is casual and conversational.
Shrugging and fidgeting are examples of:
negative gestures and posture
Horizontal communication is.....
What is when people at the same level communicate, such as two managers speaking to one another.
What is active listening?
What is being fully engaged in the communication process, concentrating and participating.
Language used by specific groups and not universally spoken is called:
Slang
Positive gestures and posture emphasize:
confidence and openness
What is when upper levels of a business communicate with those individuals in the lower levels such as a CEO speaking to managers.
What is hearing bit not necessarily listening.