Communication process
Does business communication take place when you pray to god?
No.
Judy Hadden is listening to a speaker talking about investment opportunities in 2018 in a seminar. She has trouble keeping her attention because two audience members behind her keep mumbling something about the topic.
Physical barrier
Which writing principle is being violate in 'Should you have any further enquiries, please contact me at 2567 4968.'?
Clear/ cordial
We use the _________ model in persuasive messages.
AIDA
Which communication channel provide permanent record and are normally meant for external communication?
business letters
Communication process is considered ‘circular.’ This highlights the importance of ____________.
Feedback
Girlfriend: Our relationship is in trouble. We need to talk about it!
Boyfriend: Our relationship is in trouble. I better keep my mouth shut!
Perceptual barrier
Which writing principle is violated?
Dear Mr Chan
I realize that you are unemployed now. Please apply for the opening in our department via email at hr@ouhk.edu.hk.
Mary
You approach/ positive approach
We use _______________ approach when dealing with negative messages.
the sandwich/ an indirect
What should you insert right after the closing of the main content of your business letter?
Complimentary close
¨The sender gives thought to the intended message and stimulates the receiver in order to achieve a specific result. This is referred to as ____________.
Rhetorical communication
A: Can I talk to you now?
B: Is it important? I am reading some documents for a meeting in 15 minutes. You have to be quick.
Selectivity barrier
Which writing principle is violated?
'Our company has experienced a sizable loss.'
Concreteness
The sentence 'Please complete the enclosed form and return it to me by the end of September.' is an example of _______________ (AIDA model).
Action
We use 'Dear _____________' and '_____________' as a pair; we use 'Dear Miss Chan' and 'Yours sincerely' as a pair.
Sir/ Madam
faithfully
Does communication take place? Why or why not?
'Whatsapping a friend of yours and a reply is given after a week'
Yes, there is feedback
A: Wow. You’re wearing a very sharp colour today. Personally, I think purple fits you better. It matches your skin colour.
B:...
Perceptual barrier
Which writing principle is violated?
'When a client needs service, it is his right to ask for it.'
Quotation from a famous people such as 'I have a dream' is a useful way to capture the readers' ____________. (AIDA model)
attention
Correct the sentence.
'The deadline of the project is 4 January, and I’d better do this survey quickly, if I want to include the survey results in the project.'
'The deadline of the project is on 4 January. I'd better do this survey quickly, if I want to include the survey results in the project.'
Clear, concise and professional business writing requires both excellent ___________ skill and ___________ skill.
communication and language
A: I have encountered a problem on OLE.
B:...? What do you mean?
Semantic barrier
Which writing principle is violated?
'You failed to attach a cheque, so we cannot process your order.'
Psychological appeal and logical appeal are often used in ____________ messages.
persuasive
Correct the sentence.
'Save the world, all extra take away box, bowl and paper cup will charge $1 per each. Thanks your support.'
To save the world, we charge $1 for every extra takeaway box, bowl and paper cup. Thanks for your support.