Professional Writing
In a professional email, you should never use "text speak" or these small icons used to express emotion.
What are Emojis?
A physical action of respect and importance when meeting a higher up.
A formal greeting.
This is the word for the "group goal." Even if team members don't like each other, they can still succeed if they stay focused on this.
What is the Objective?
This type of non-verbal communication, often performed at the beginning and end of an interview, should be firm but not aggressive.
What is a handshake?
A struggle between people when needs or opinions clash
What is conflict?
Before hitting "send," what should always do to check for spelling and grammar mistakes?
What is proofreading?
If you are smiling and nodding while someone talks, you are sending a positive message using this "silent" language.
What is Body Language?
If a meeting is supposed to end at 2:00 PM but people keep talking about things that aren't on the list, the meeting is"________."
What is Task (or Off Track)?
When an interviewer asks, "Tell me about a time you dealt with a difficult coworker," they are asking this specific type of question.
What is a Behavioral Interview Question?
A neutral third party who helps resolve a dispute
What is a Mediator?
This part of the email goes at the very bottom and includes your full name and contact information.
What is a Signature?
this is the term for "listening with your whole body"—making eye contact, nodding, and repeating back what you heard to show you understand.
What is Active Listening?
When the team is on task, cooperating, and ___________.
Collabrative
This is the term for "hidden" messages you send during an interview through your posture, eye contact, and facial expressions.
What is body language (or non-verbal communication)?
This communication technique involves starting sentences with a specific pronoun to express one's own feelings and needs without blaming or attacking the other person, such as saying, "I feel frustrated when deadlines are missed".
"I" Statement
Instead of saying "I need you to finish this," a professional writer says "Could you please finish this by 4:00 PM?" This adds a specific ________ to the request.
What is a Deadline?
This isn't about the words you choose, but the way your voice sounds—like if you sound bored, angry, or excited.
What is Tone of Voice?
This document, which should ideally be distributed at least 24 hours before a gathering, outlines the meeting's purpose, topics to be discussed, and expected outcomes.
Agenda
This term refers to an interview where a candidate is screened by multiple people at the same time, often from different departments.
What is a Panel Interview?
Beyond just hearing words, this multi-step process involves summarizing the speaker's points, asking clarifying questions, and mirroring their emotions to ensure they feel understood before any solution is proposed.
Active listening
Professional writers avoid "Fluff." This means they delete extra words that don't add meaning to the sentence. This makes the writing more ________.
What is Concise (or Brief)?
when someone is making their presence noticeable, you don't know know what emotion they are feeling, but you can infer their mood
Non-verbal communication
While a manager typically relies on formal authority and task oversight, this type of team member relies on influence, inspiration, and the ability to motivate others toward a shared vision without necessarily holding a title.
Leader
This acronym represents the gold-standard framework for structuring responses to behavioral interview questions, ensuring a candidate covers the context, their specific actions, and the measurable outcome.
Star Method
When two coworkers cannot reach an agreement on their own, they may bring in a neutral third party, such as a manager or HR representative, to facilitate a conversation and help them reach a voluntary agreement in this formal process.
mediation