Office Memo
Which greeting BEST replaces the informal greeting below?
Hey John,
Hey John
Hi John
Dear John,
What’s up, John
Dear John
What do effective communication techniques accomplish in the workplace?
Positive relationships and a workplace that runs smoothly
What does it mean when communication is described as unavoidable?
It cannot be avoided or escaped
Who is the sender in the communication process?
The person who begins communication by sending a message
What is the first step when you have an ethical problem?
List all the choices you could make
Which subject line BEST replaces the informal subject below? Freezing Office Temps
It’s Cold in Here
The Office Is Way Too Cold
Office Temperature Problem
Request to Adjust Office Temperature
Request to Adjust Office Temperature
What is NOT one of the four things you should do to demonstrate active listening?
Think of questions to ask while the other person is talking.
The word BEST describes communication as having many connected parts is...
Complex
What must the receiver do to understand a message?
Receive and interpret the information sent
After the first step in ethical decision-making, what should you do next?
Think about what might happen with each choice
Which sentence BEST replaces the informal request below? "Could we bump the thermostat up a couple of degrees?"
Can you turn the AC down a little?
Maybe we could change the temperature or something.
I recommend adjusting the thermostat by a few degrees to improve employee comfort and productivity.
The office would be better if it wasn’t so cold.
I recommend adjusting the thermostat by a few degrees to improve employee comfort and productivity.
When you are speaking with someone who looks nervous and sounds hesitant, what do these nonverbal cues imply you should do?
Acknowledge their feelings and reassure them before continuing the conversation.
What type of climate is MOST likely to encourage people to share ideas and concerns?
A positive climate
What is context in the communication process?
The setting and situation in which communication takes place
Why do we make rules (guidelines) in ethical decision-making before choosing what to do?
To help us choose what is right and fair
Which closing BEST replaces the informal closing below? Thanks for hearing me out,
Thanks
Appreciate it
Thanks for listening
Thank you for your consideration,
Thank you for your consideration,
What is the BEST way to deliver constructive criticism?
Start by telling the person something positive that can improve the negative.
What are three physical environments where communication commonly occurs?
Home, work, or school
What is the channel in the communication process?
The medium used to transmit the message
What is the rule about what you should determine before making an ethical decision?
Determine what is fair and honest for everyone
Which paragraph BEST replaces the informal body of the memo? I just wanted to bring up something a lot of folks around the office have been talking about.
Several employees have expressed concerns that the office temperature is too cold.
How should employee conflicts be dealt with in the workplace?
Meet in person as soon as possible and objectively listen to both sides, then clearly state the company policy on the issue.
A statement that BEST explains why communication is described as transactional is
Communication involves an exchange or interaction between people
In the Communication process, loud rain that makes it hard to hear someone speak is called
Noise
What is the last step in ethical decision-making?
Choose the best choice using your rules