The Importance of Communication Skills
Why is communication important?
Enhances your career progress
Builds better rapture with customers
Influences your learning ability
What is the professional way to diffuse a situation with a difficult coworker?
Avoid exchanging words and document the incident and report it to your superior
What are three types of the model of communication?
Encoding
The receiver
Feedback
What are the main categories of business communication?
Internal Operation
External Operation
Personal Operation
What are the two types of primary internal communication?
Formal and Informal
True or False. Talking, listening, and reacting non-verbally are all part of communicating.
True
Who is the individual that starts the communication process?
The Sender
Name 2 factors can affect the type and amount of communicating that a business does
The nature of the business
The nature of the business's environment (industry)
The geographic dispersion of the operations of the business
The people who make up the business
The business's organizational culture
What Are Communication Networks?
the communication channels themselves.
True or False. Communication competency is essential to professional success.
True
Focus groups and personal interviews are forms of?
Qualitative Research
The vehicle through which a message is carried from the communicator to the receiver.
The Channel
Name 2 main challenges facing business communicators today?
Staying abreast of changing information technologies
Being able to communicate skillfully with those from other cultures
Being able to analyze data, situations, and people effectively
Maintaining high ethical standards in one's own communication (ETC.)
Which informal network usually carries far more information than the formal communication system?
The Grapevine