Basic Communication Principles
Appearance, body language, facial expressions, etc.
What is nonverbal communication?
Inaccurate generalizations that are used to judge people
What are stereotypes?
Pictures, charts, and tables which help to illustrate data to form a business message
What are visuals?
Part of the resume that includes the applicant's name, phone number, email, and address
What is personal information?
Shrinking a presentation down into a few key points
What is summarizing?
When a person sits at a boardroom table with their belongings neatly stacked near them.
What is space?
The processing, interpreting, selecting and organizing of information
What is perception?
Adding photos of laughing families and smiling children to a slideshow to demonstrate how much consumers love the product.
What is creating an emotional reaction?
Maps out what is planned for a meeting and what needs to be discussed
What is the agenda?
Two things that should be included while summarizing
What are key points? What is the main purpose?
Previous argument, distracting death in the family
What is psychological noise?
People who suffer from inadequacy seek to accuse others of having that same issue
What is projection?
Putting together your small business' quarterly report and deciding to include some pie charts to help explain the recent sales data and future projections
What is summarizing information?
Explain the purpose of the resume and what the applicant is looking for in a position
What is the objective?
Unwritten rule on when you should respond to messages
What is responding to messages before the sun goes down?
Feeling hungry, headaches, pain, fatigue, etc.
What is physiological noise?
People assume that if a celebrity is beautiful, he or she must also be nice and funny.
What is halo effect?
The use of visuals in online slide share programs is an example of how a well-prepared visual communication message can globally reach viewers to share information easily
What is overcoming language barriers?
One thing all documents created by business professionals should have in common
What is accuracy?
When a professional is responding to a message, they should...
What is responding within 24 hours? What is ending on a positive note?
One watch, small earrings, one bracelet
What is the magic number for the amount of jewelry worn?
Provides a reason or cause for an action by assigning explanations to events
What is attribution theory?
You want your investors to spend more money on ride safety. Your team decides to show photos of injuries customers sustained in order to plead your case.
What is keeping receiver's attention by stimulating their vision?
Describes Parliamentary Procedure (the structure commonly used for meeting minutes)
What is Robert's Rules of order?
What are good practices to use when responding to customers?