Goodwill
Audience
You-Attitude
Positive Emphasis
Communication
100
Which of the following helps in creating goodwill? A. Me-attitude B. Neutral-attitude C. Negative-attitude D. You-attitude
What is a you attitude.
100
Which of the following is an example of an external audience? A. Managers and supervisors B. Suppliers and vendors C. Security and maintenance D. Peers and colleagues
What are suppliers and vendors.
100
What three things are true about a you-attitude? A. Talks about the writer's needs. B. Talks about the audience's needs. C. Talks about the writer's feelings. D. In a positive situation, uses 'you'. E. Protects the audience's intelligence.
What is 'Talks about the audience's needs.', 'In a positive situation, use 'you', and 'Protects the audience's intelligence'.
100
Which skill is not necessary in revising a draft: A. Eliminate negative words B. Use 'you' in negative sentences C. Put positive information first D. Focus on what is possible
What is using 'you' in negative sentences.
100
Bad communication: A. Increases goodwill B. Is easy to understand C. Makes you appear professional D. Wastes time and effort
What is wastes time and effort.
200
Which document is used to build goodwill? A. Policy and procedure bulletins B. Thank-you letters C. Performance appraisals D. Reports and presentations
What is a thank-you letter.
200
Which is an example of an external document? A. Monthly or quarterly reports B. Performance appraisals C. Job descriptions D. Memo of congratulations
What are job descriptions.
200
The criteria for an effective message is: A. The main point is buried in the message. B. Words are misused. C. It is clear, complete and correct. D. The tone is selfish.
What is clear, complete and correct.
200
_____ is an implied attitude of a communicator toward an audience. A. Stress B. Tone C. Emphasis D. Amplification
What is tone.
200
Which is not a channel of communication: A. Paper documents and presentations B. Emails, texting, and SMS C. Stopping by someones office D. Thinking of a new strategy
What is thinking of a new strategy.
300
The ability to put yourself in someone else's shoes and understand their feelings is called: A. common sense B. intuition C. empathy D. sympathy
What is empathy.
300
Which audience may be asked to comment on your message or implement your ideas after they've been approved? A. gatekeeper B. watchdog audience C. primary audience D. secondary audience E. auxiliary audience
What is a secondary audience.
300
Which of the following does you-attitude focus on? A. Differentiating between different audience members. B. Emphasizing on the needs of the writer. C. Stressing on the audience's point of view. D. Giving more preference to VIP customers.
What is stressing the audience's point of view.
300
Which two statements have double negatives? A. The computer must be backed up daily. B. Don't forget to back up your computer. C. Never fail to back up your computer D. Always ensure you back up your computer.
What is 'Don't forget to back up your computer.' and 'Never fail to back up your computer.'
300
Which one of the following is nonverbal communication? A. Presentations with visuals, such as Power Point B. Memos and correspondence C. Shaking someone's hand D. Customer service calls
What is shaking someone's hand.
400
In creating audience benefits, which is not true? A. Show how the audience that you can meet their needs B. Explain that you know what is best for the audience C. Identify the needs that motivate your audience D. Explain the features of your product that will meet the audiences needs.
What is explain that you know what is best for the audience.
400
Which of the following is a psychographic characteristic? A. Age B. Intelligence C. Education D. Race
What is intelligence.
400
Which of the following is true about you-attitude: A. The word "I" demonstrates confidence about oneself or a company. B. The word "I" works well when it includes an audience or a reader. C. The word "I" suggests that one is concerned about personal issues. D. Talking about the audience's feelings breaks communication barriers.
What is the word "I" works well when it includes an audience or a reader.
400
Which two sentences are passive? A. Human Resources must approve your leave. B. You must submit your leave request. C. A decision will be made next week. D. The leave request was approved. E. I don't know where the leave request is.
What is 'A decision will be made next week.' and 'The leave request was approved.'
400
Which is not true of conventions: A. They are widely accepted practice B. They change over time C. They are encounter regularly D. They are the same in every organization
What is they are not the same in every organization.
500
Which of the following should be used in writing to create goodwill? A. Write the information that interests the audience in the middle of a paragraph. B. Write the information that meets the writer's needs. C. Using headings and lists so readers can find key points quickly. D. Avoid anticipating an audience's questions.
What is using headings and lists so readers can find key points quickly.
500
Which one is not one of the dichotomy of the Myers-Briggs Type Indicator. A. extroversion-introversion B. sensing-intuition C. channeling-format D. judging-perceiving E. thinking-feeling
What is channeling-formatting.
500
Which of the following does revisions in you-attitude result in? A. Changed meaning of a sentence B. Shorter, crisper sentences C. Reduction of information D. More information
What is more information.
500
Which delivers negative information the best? A. "We failed to get the textbooks on time." B. "We have been unsuccessful in obtaining the textbooks." C. "The seasonal demand for textbooks resulted us making photocopies for the students." D. "We will be able to supply all of the students with new books by Sunday."
What is "We will be able to supply all of the students with new books by Sunday."
500
An example of an interpersonal nonverbal communication is: A. sitting at the conference table at a staff meeting. B. writing a memo to your supervisor. C. sending out e-mail reminders to customers. E. presenting a report on profits.
What is sitting at the conference table at a staff meeting.
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