Routine and Positive Messages
Sensitive and Negative Messages
Writing International Correspondence
Draft, Revise, Edit
Miscellaneous
100
This type accompanies material sent to a recipient, identifies what is being sent, and explains why it is being sent.
Cover or transmittal message
100
This type denies requests, or gives negative replies while working to maintain goodwill.
Answer: Refusals
100
What is the general rule about whether to use English only or include the transition in their language?
Include translation in first contact
100
T/F You should allow a "cooling period" between a rough draft and revision because you will be able to be more objective in your corrections.
True
100
These are the people that you are writing to and have the power to respond.
Audience
200
This type builds goodwill with colleagues and clients by confirming the arrival of something they sent and expressing thanks.
Acknowledgements
200
This type uses a professional tone to describe a problem and how you expect it to be corrected.
Complaint
200
What is the appropriate international format for writing the date in numbers? Give an example using November 1, 2015
1/11/15 = November 1, 2015
200
What are two ways that I could achieve emphasis in my writing?
Use active voice, subordinate secondary ideas, parallel structure, lists, arrangement, bold/underline etc.
200
This is your goal in writing a document.
Purpose
300
This type clearly state the information wanted, who wants it, and why.
Inquiries
300
This type tells customers how your company intends to redress a complaint and apologize if the company is at fault.
Adjustments
300
In Europe and the U.S. military, the 24-hour system is used for clock time without any colon or comma. Write the time for two thirty in the afternoon.
1430
300
Identify whether the following sentence is active or passive voice: The zombie was decapitated by Rick Grimes
Passive
300
This is the situation that precedes and surrounds your communication.
Context
400
This type answers all questions or forwards to someone who can.
Reponse
400
This type work to preserve the customer relationship while collecting payment on an overdue account.
Collections
400
Avoid American idioms when writing international correspondence. Give an example of an idiom and tell me why you shouldn’t use it.
"Touch base, " "Give a heads-up" etc. Expressions like these could easily confuse your reader if taken literally.
400
This writing technique is key to transforming a series of repetitive, unemphatic sentences. It is a technique in which as fact or idea is shown to be secondary to another fact or idea in the same sentence. Example: Poison ivy, which can grow as a vine or shrub, can be found throughout the United States.
Subordination
400
Name three things to consider when selecting the most appropriate medium for your message.
Audience's preference/expectation, the purpose of your communication, the context surroudning the issue, urgency of communication, sensitivity/confidentially required, organizational policies, technological resources, what kind of record you need, how widely the information needs to be distripbuted
500
This type attract the reader’s attention to a product, service, or business by arousing interest, emphasizing benefits, and inviting a response.
Sales and promotions
500
What are two things you should keep in mind when apologizing on social media?
Timeliness and authenticity
500
Some countries have different customs regarding greeting and closing. How should I address someone named Ichiro Katsumi and what should I mention in the opening sentence that is the cultural norm in Japan?
Dear Mr. Katsumi, I hope that you and your family are well and prospering in the new year. Potliteness/formality and inquiry about the famly
500
Name 3 ways you can organize your information.
Sequential, chronological, spatial, division, classification, decreasing order of importance, increasing order of importance
500
What is the difference between internal and external business correspondence?
Internal= audience is within the company. External = audience is outside of the company
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