Coworker vs. Customer
Who are you more likely to share supplies with, a coworker or a customer?
Who is a coworker?
What’s the first step in handling an angry customer?
What is listen calmly?
A coworker avoids eye contact and gives short answers. What might this show?
What is tension?
If two coworkers want the same shift, what is this?
What is conflict?
What’s one way to build positive relationships at work?
What is communicate respectfully?
A coworker takes credit for your idea. What should you do?
What is address it respectfully?
Who do you explain a return policy to, a coworker or a customer?
Who is a customer?
Why is eye contact important in customer service?
What is showing attentiveness and respect?
If coworkers stop collaborating, what might that indicate?
What is conflict or tension?
If a customer and employee argue over a refund, what is this?
What is conflict?
Why is teamwork important?
What is helping achieve goals faster?
A customer is yelling but you’re not at fault. What should you do?
What is stay calm and de-escalate?
Who might you ask for help finishing a project, a coworker or a customer?
Who is a coworker?
If a customer is confused, what should you do?
What is explain clearly, step by step?
If someone becomes sarcastic in meetings, what might that mean?
What is frustration or tension?
What’s the first step to solving conflict?
What is identify the problem?
What’s one way to show appreciation to coworkers?
What is thanking them or giving credit?
A coworker always interrupts you. What’s a polite response?
What is asking to finish your thought first?
Who do you need to show extra patience and empathy toward, coworker or customer?
Who is a customer?
What’s one way to turn a negative customer experience into a positive one?
What is apologize and offer a solution?
What’s one physical sign of workplace stress?
What is tiredness, irritability, or negative body language?
What’s one good conflict resolution strategy?
What is staying calm and listening?
Why is trust important in the workplace?
What is improving collaboration?
You and a coworker strongly disagree on a decision. How do you move forward?
What is finding compromise?
Why is it important to treat coworkers and customers differently?
What is because they have different needs and expectations?
Why is follow-up important after solving a customer’s problem?
What is building trust and loyalty?
Why is it important to recognize tension early?
What is to solve issues before they grow?
Why can unresolved conflict hurt a workplace?
What is lowering morale and productivity?
How can positive relationships improve customer service?
What is happy employees provide better service?
A customer leaves a bad review online. What should the business do?
What is respond politely and offer a solution?