Communication and Professionalism
What is a result of poor communication?
Mistakes
Not paying any attention to what the speaker is saying is called....
Ignoring
What should be at the beginning of your presentation?
Hook and key message
Completion of assigned tasks should happen when in reference to a meeting? (Before, During, or After)
After
Malware that spreads throughout a device and damages it is called what?
A virus
What is the best way to communicate a message approving an employee's day off?
An approval email directly to the employee
What is it called when you are acting as if you are listening but you are actually think about or doing something else?
Pretend Listening
What should be in the middle of a presentation?
Support for your message
Sharing and discussing information from different work groups is a good reason to have what kind of meeting?
Face-to-face
Malware that watches and records information from a device is called what?
Spyware
What is the most effective communication strategy for addressing an employee's violation of a company safety policy?
a one-on-one meeting
What is called when you are listening but only to the parts you want to hear?
selective listening
WHat should be at the end of a presentation?
Summary and next steps
What will help a meeting stay on track?
An agenda
Software that damages a device or steals information.
Malware
Mario called his grandma to wish her a happy birthday. Who is the sender and who is the recipient?
Sender: Mario
Recipient: Grandma
What is active listening?
You are listening but thinking about your point of view.
What are some questions to ask to help you profile your audience?
What do they have in common?
What is their demographic?
What is the first question your should ask to determine if you should have a face-to-face meeting?
Do I know what I am trying to accomplish?
What is a SSL Certificate?
A way for websites to show they are protecting the data on their site.
What is noise in communication and what happens as a result of it?
an event or activity that reduces the chance that your message will be heard or understood.
What is empathic listening?
listening and considering the speakers point of view
What are the 3 P's?
Purpose, Profile, Plan
How many types of hooks are there?
13
What is ransomware?
Malware that locks up a system or certain files until the victim pays money.