Identify Professional Communication
your personal online accounts for email and social media be separate from professional business accounts
What is true
body language tells you a listener is not engaged with your presentation
What is listener with chin down, staring at their phone, as well with displaying body language that suggests they are not engaged with presentation?
After speaking, you receive feedback that the joke you told offended people in the audience.
What is never use the joke again?
The art of squeezing an entire presentation down into just a few key points
What is Summarizing?
it is acceptable for you to post personal messages on the company's social media account
What is false?
quick and easy way to receive feedback so you can determine if your message is being understood
What is to ask questions about the topic you just presented?
best way to collect indirect feedback from your audience to help you adapt your message
How to watch your audience for body language?
two things should be included when summarizing
What are details should be left out help keep it short and to the point?
perceptions people might have about you based on your social media posts.
What is all activity you do online contributes to the perception other people have of you- good or bad, professional or unprofessional.
notify your friends you will be a few minutes late
What is text message?
context must be taken into consideration for the proper context in communication.
What is location and time?
the final words to a customer
what is gratitude?
an organized professional
What is always have exactly what they need, good time management, and a successful organizational system?
share urgent information with your supervisor
what is phone call?
When a message is delivered in person, do not allow the receiver time to see the speaker's face and respond?
What is false, allow the receiver enough time to see the speaker's face and to respond can aid in the way the message is received?
summarizing
What is the purpose of the communication directly stated