CHAPTER 1- A
Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?
A) Communication is important for most jobs except technical ones such as engineering or finance.
B) Your ability to connect with people outside your field can be as important as your technical skills.
C) Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys.
D) Communication is important for most jobs unless you are an entrepreneur.
B) Your ability to connect with people outside your field can be as important as your technical skills.
In a low-context culture, ________.
A) people rely more on the circumstances surrounding the message to convey meaning
B) the primary role of communication is to build relationships
C) people rely more on the explicit content of the message to convey meaning
D) people rely more on cues to convey meaning
C) people rely more on the explicit content of the message to convey meaning
1) Teams ________.
A) are two or more people working together
B) are less important in the workplace
C) share many goals
D) are none of the above
A) are two or more people working together
When selecting participants for a team meeting, you should ________.
A) include only the senior level workers on the project
B) include everyone who might possibly have any connection to the topic at hand
C) include only those people who really need to be there
D) include as many people as you can fit in the meeting room
Answer: C
The second stage of the writing process includes ________.
A) gathering information that will inform, persuade, or motivate your audience
B) adapting your message to the audience's needs
C) revising and rewriting until the message is clear and effective
D) organizing your ideas and composing the first draft
D) organizing your ideas and composing the first draft
Effective messages ________.
A) convey abstract ideas
B) provide practical information
C) are usually voluminous
D) do not attempt to influence the reader
B) provide practical information
Assigning a wide range of generalized—and often inaccurate—attributes to an individual on the basis of membership in a particular group without considering the individual's unique characteristics is referred to as ________.
A) normalizing
B) scapegoating
C) rationalizing
D) stereotyping
D) stereotyping
Identify the item listed below that is NOT a way teams help organizations succeed.
A) Increased information and knowledge
B) Increased groupthink among members
C) Increased diversity of views
D) Increased performance levels
B) Increased groupthink among members
Most of us listen ________.
A) better when we are tired
B) better when the subject matter is complex
C) very effectively since it is such an easy skill
D) very ineffectively, remembering about half of what we hear
D) very ineffectively, remembering about half of what we hear
As part of determining your purpose, you must also consider ________.
A) how your message will be delivered
B) where your message will be delivered
C) is your purpose acceptable to your organization
D) all of the above
C) is your purpose acceptable to your organization
Communication is effective only if your message ________.
A) replaces action
B) is understood
C) encourages the audience to think one way
D) is accepted
B) is understood
When expanding your social networks online be careful to ________.
A) allow virtual teams to collaborate on developing and editing documents
B) add new blog posts, podcasts, and other content
C) put limits on posts and updates you receive
D) hold meetings and conferences in virtual worlds
C) put limits on posts and updates you receive
Team conflict may be good if it ________.
A) forces important issues into the open
B) allows weak employees to contribute
C) gets every employee to think alike
D) creates a tighter organization
A) forces important issues into the open
Which of the following is a trait of effective listening?
A) Listening to someone who is speaking while ignoring other sounds.
B) Paraphrasing the speaker's ideas at the end of the presentation.
C) Finding areas of interest in common with someone sitting beside you.
D) Interrupting the speaker.
A) Listening to someone who is speaking while ignoring other sounds.
A good audience profile contains analysis of which of the following questions?
A) Where are they located?
B) Who are your audience members?
C) What is your audience's probable reaction?
D) All of the above
D) All of the above
Which of the following is the last step in the basic eight-step communication model?
A) The sender transmits the message through a channel.
B) The audience receives the message.
C) The receiver decodes the message.
D) The receiver provides feedback.
D) The receiver provides feedback.
In order to communicate effectively using technology, you should ________.
A) subscribe to as many blog feeds and Twitter follows as you can
B) become an expert in most technologies
C) use technology to completely do away with face-to-face communication
D) become familiar with the basic features and functions of the tools you use
D) become familiar with the basic features and functions of the tools you use
In a collaborative project, it is best to ________.
A) allocate roles depending on the strengths of each team member
B) write altogether
C) share tasks exactly equally so that everybody contributes equally
D) avoid socializing outside of the team meetings
A) allocate roles depending on the strengths of each team member
Jennifer isn't impressed by her professor's mismatched suit of tweed and stripes and his voice is so boring it drives her crazy. Jennifer is an example of ________.
A) the surface listener
B) the reluctant listener
C) the effective listener
D) the ineffective listener
D) the ineffective listener
Good sources of information you might need for a particular memo or email message might come from ________.
A) blogs
B) newspapers
C) personal conversations
D) all of the above
D) all of the above
Making a clearly unethical or illegal choice is termed an ________.
A) ethical dilemma
B) ethical crime
C) ethical lapse
D) ethical misdeed
C) ethical lapse
When using communication technology, it is important to ________.
A) use blog feeds and Twitter follows to the maximum extent possible
B) reconnect with people on the phone or in person frequently
C) use technology to completely do away with face-to-face communication
D) pay equal attention to all the information—immediately useful or not—that you receive
B) reconnect with people on the phone or in person frequently
Organizational communication can be achieved most effectively through ________.
A) individual conversations
B) memos
C) reports
D) in-person or online meetings
C) reports
Which of the following is TRUE for the use of mobile phones in the workplace?
A) Mobile phones have the potential to boost productivity if used mindfully.
B) Texting during meetings is now an accepted practice in offices.
C) Mobile phone etiquette demands that all incoming calls are answered immediately.
D) Restrictions on mobile phone use during meetings drain productivity.
A) Mobile phones have the potential to boost productivity if used mindfully.
________ media communicate in the simplest ways, provide no opportunity for audience feedback, and aren't personalized.
A) Direct
B) Lean
C) Uniform
D) Rich
B) Lean