These are used to communicate written messages to a person outside and organization.
What is a business letter?
100
All lines begin at the left margin.
What is a block format?
100
What is it called when you answer the phone properly?
What is proper greetings?
100
How do you anwer the phone?
What is hello?
100
It's darkskin, short, with a gold strip
Who is Russel?
200
Includes the company name, address, telephone number, email adress, and logo
What is a letterhead stationary?
200
All lines begin at the left margin except for the dateline, the complimentary close, and the signature block.
What is modified block format?
200
Before you dial, make sure you have all the information you need.
How do you plan calls?
200
You must do this before putting someone on hold
What is respect and call waiting?
200
Very quiet, laid back, has a deep voice.
Who is D.J.?
300
Shows the date of the letter
What is a dateline?
300
This omits the salutation and the complimentary close.
What is a simplified block format?
300
Speaking with someone on the phone is what form of communication?
What is verbal communication?
300
What do you do when a return call is needed?
What is your phone number?
300
Very short, light skin, and extremely loud.
Who is Tekerria?
400
This is the part of the letter that contains the complete name, title, and address of the receiver.
What is a letter address?
400
This indicates who keyed the letter.
What is a reference initials?
400
hand gestures, standing, and sign language are forms of?
What is nonverbal communication?
400
The communication process used in a business.
What is business communication?
400
Easy to get distracted, and always takes my drink.
Who is Camille?
500
This is an optional part of the letter address that directs the corresppondence to a particular individual when the letter is addressed to an organization.
What is a attention line?
500
A sentence or paragraph at the end of the letter that reinforces the message in the body.
What is a postscript?
500
When someone gets very angry when things aren'torganized like Mrs. McCord
What is OCD (obsessive-compulsive disorder)
500
A quick way to communicate wit colleague or a supervisor
What is a memo?
500
Says the craziest things, light skin, and can sometimes be nerve wrecking.